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Quality Analyst - English at Teleperformance

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Data Analysis, Customer Service, Root Cause Analysis, Problem Prevention, Continuous Improvement, English Proficiency, QA Evaluations, Escalation Point, Subject Matter Expert

Industry

Outsourcing and Offshoring Consulting

Description

Overview We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. Qualifications Bachelor’s degree or equivalent diploma in any discipline. Candidate must be able to work on rotational shift (3 shift / 5 working days). Minimum 1 years’ experience as QA in call center. Proficiency in English (spoken and written). Able to start work immediately is preferred. Responsibilities Conduct root cause and other data analysis. Conduct QA evaluations per client requirements and provides QA progress reports to team lead. Act as escalation point of contact for process questions, issues and resolution. Act as Subject Matter Expert (SME) for QA evaluations. Participate as project team member in problem prevention and continuous improvement projects.

Responsibilities

The Quality Analyst will conduct root cause and data analysis, as well as QA evaluations according to client requirements. They will also act as an escalation point for process questions and participate in continuous improvement projects.