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Quality Analyst at Ford Global Career Site

Allen Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Technical Skills, Process Efficiency, Collaboration, Coaching, Feedback Delivery, Analytical Skills, Problem Solving, Attention to Detail, Communication Skills, Troubleshooting, Interpersonal Skills, Calibration Sessions, Continuous Improvement, Performance Metrics, Documentation

Industry

Motor Vehicle Manufacturing

Description

Evaluate case analysts for consistency, accuracy, and performance to metrics. Deliver actionable feedback to improve the quality of the response and ensure great customer experience. Guide and coach team members to enhance technical skills and process efficiency to improve performance. Work collaboratively with Commodity Supervisors, Team Leaders, and Subject Matter Experts to develop and implement action plans to improve quality. Contribute to continuous improvement initiatives to improve efficiency and effectiveness. Facilitate calibration sessions to discuss and resolve issues and ensure stakeholders are aligned to operational objectives. Create quality score cards to track performance level. Established and active employee resource groups Associates of Applied Science (AAS) or Associates of Science (AS) Degree 2+ years of technical automotive experience 2+ years of process coordination and Quality Assurance methodology experience Bachelor of Science Degree preferred Proven work experience in quality assurance or a similar role Ability to document and troubleshoot issues Strong interpersonal skills to hold people accountable Reliable & diligent worker Collaborative team player Analytical and problem-solving aptitude Proven attention to detail Ability to work independently, forward-thinking in problem solving Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization

Responsibilities

Evaluate case analysts for consistency, accuracy, and performance to metrics while delivering actionable feedback. Collaborate with supervisors and team leaders to develop action plans for quality improvement.