Quality Analyst at Gear Inc

Đà Nẵng, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Proficiency, Customer Support, Service Analysis, Content Moderation, Analytical Skills, MS Office, Google Drive, Multi-project Management, Communication Skills, Detail Oriented

Industry

Outsourcing and Offshoring Consulting

Description

Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality. Where you will work Thanh Khe, Da Nang. Responsibility - Review the implementation & efficiency of quality and inspection systems; Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product; - Investigate customer's claims and non-conformance issues; - Analyze data to identify areas for improvement in the quality systems; - Develop, recommend and monitor corrective and preventative actions; - Evaluate audit findings and implement appropriate corrective action. Key skills and experience - Good English skills in reading, gathering information from foreign customer's requirements; - Have at least 1-year experience in customer support, service analysis; - Have content-moderation-related skills is preferable; - Be detail oriented with strong analytical skills; - Proficient skills with MS Office and Google Drive; - Willingness to handle multi-project; - Have good communication skills is an advantage; - Able to work on Holidays is preferable; - Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content. Benefits 1. Salary and Benefits - Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, - End of Year Bonus) and annual performance review; - Premium Healthcare and Mental Health Care service for you, 100% covered by the company; - Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world; - Annual health check, annual flu vaccination; - Fantastic internal events; - Paid leave (12 days/year). 2. Working Environment - We work 40 hours per week; - International, fun and professional working environment; - Modern hardware provided by the company (laptop, monitor, etc.); - No dress code; - Free drinks (coffee, tea, etc.); - English working environment; - Training and career development opportunities.

Responsibilities

The role involves reviewing the efficiency of quality inspection systems and monitoring the testing of materials and products. The analyst will also investigate customer claims and implement corrective actions to improve quality systems.