JOB DESCRIPTION

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to the Woodstock location on a full-time basis.

QUALIFICATIONS

• Must be able to work days with flexibility to help support afternoons if needed.
• 1 - 2 years relevant work experience
• Post Secondary Education required.
• Word, Excel, PowerPoint experience
• Ability to manage multiple projects simultaneously
• Strong writing and presentation skills
• Strong interpersonal skills and ability to build relationships
• Work cross-functionally and collaborate

WHAT YOU’LL DO (RESPONSIBILITIES):

The Quality Analyst will be responsible for Daily PDC Dealer Liaison Feedback and act as the Feedforward contact to serviced dealerships. This will include the following duties:

• Proactively communicate Quality-related information and processes to serviced dealers
• Communicate dealer concerns and issues related to locating Missing Freight, Carrier / delivery issues to contacts at Carriers and to Logistics
• Investigate and respond to Service Parts Assistance Center (SPAC) inquiries and dealer-related issues
• Communicate any held lines/orders to serviced dealerships.