Quality Analyst - Global Quality Management at JPMC Candidate Experience page

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assessments, Communication Skills, Critical Thinking, Problem Solving, Excel Skills, Negotiation Skills, Documentation Review, Trend Analysis, Audit Requirements, Adaptability, Collaboration, Regulatory Knowledge, Operational Processes, Quality Management, Risk Mitigation, Feedback Provision

Industry

Financial Services

Description

Join our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your potential for career growth and make a significant impact on our quality management strategies. As a Quality Analyst within the COS – Global Quality Management team for Commercial Card Client Service, you will monitor client interactions and provide independent reviews of employee actions and business processes. You will perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures, enter quality reviews into ACES for tracking and reporting, and promote remediation of issues by engaging appropriate resources to mitigate risk with urgency. You will articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed, and provide feedback on quality performance metrics and regular reporting to the LOB. You will collaborate with fellow Quality Analysts to determine best practices, identify gaps in the audit process, and present improvement plans to management. You will keep abreast of current regulatory requirements applicable to responsibilities, develop strong knowledge of operational processes, and participate and/or lead quality-related projects. Job Responsibilities: Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures. Enter quality reviews into ACES for tracking and reporting. Drive remediation of issues by engaging appropriate resources to mitigate risk with urgency. Articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed. Provide feedback on quality performance metrics and regular reporting to the LOB. Collaborate with fellow Quality Analysts to determine best practices. Identify gaps in the audit process and present improvement plans to management. Keep abreast of current regulatory requirements applicable to responsibilities. Develop strong knowledge of operational processes. Participate and/or lead quality-related projects. Required Qualifications, Capabilities, and Skills: Ability to execute qualitative and quantitative analysis and draw conclusions. Strong communication and negotiation skills; ability to present findings independently. Ability to review documentation and provide summary overviews and trending analysis. Demonstrate critical thinking skills, solve problems creatively, and meet deadlines. Control-focused to ensure output meets audit requirements. Adaptable, flexible, and able to deal with ambiguity. Strong Excel skills. Preferred Qualifications, Capabilities, and Skills: Experience in Financial Services, Risk Management, or Wholesale Payments is a plus. Familiarity with ACES tracking and reporting systems. Experience in quality management or audit processes. Advanced problem-solving and analytical skills. Strong ability to build relationships and influence others to achieve desired outcomes. All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

Responsibilities

As a Quality Analyst, you will monitor client interactions and conduct independent reviews of employee actions and business processes. You will perform quality assessments to ensure adherence to Standard Operating Procedures and drive remediation of issues.