QUALITY ANALYST

• £36,000 p/a
• Bath – hybrid (2 days from home)
  We are excited to be recruiting for a multi-award-winning company based in the heart of Bath!
  This role is essential to ensure high standards of service are provided to clients. You will be working closely with all areas of the business and providing reports and feedback to ensure quality levels and expectations are met.

REQUIRED SKILLS AND EXPERIENCE:

• 2+ years of experience in financial services
• Previous experience within a quality or outcome testing role
• Strong communication and organisation skills
• Excellent time management skills and keen attention to detail
  If the above feels like the next challenge that you are looking for, please apply today!
  Job Types: Full-time, Fixed term contract
  Contract length: 6 months
  Pay: Up to £36,000.00 per year

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bath BA1: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Completing quality checking, quality assurance sampling, and check-the-checker sampling
• Performing customer outcome and vulnerable customer testing
• Providing timely and constructive feedback to colleagues
• Regularly producing insightful MI and reporting on trends and areas for improvement
• Leading on the continuous development and root cause analysis
• Ensuring the improvement opportunities identified are logged and followed through to completion with relevant stakeholders
• Liaising with all areas of the business and reporting to relevant Team Leaders