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Quality Analyst at PRODAPT NORTH AMERICA INC

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Telecom, Auditing, Performance Metrics, Service Delivery, Vendor Collaboration, Process Improvement, SLA Compliance, Regulatory Standards, Customer Experience, Quality Reporting, Continuous Improvement

Industry

technology;Information and Internet

Description

Overview Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. Conduct audits, analyze performance metrics, and identify gaps in service delivery. Collaborate with vendors and internal teams to implement corrective actions and process improvements. Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. Prepare quality reports and support continuous improvement initiatives across telecom operations Responsibilities Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. Conduct audits, analyze performance metrics, and identify gaps in service delivery. Collaborate with vendors and internal teams to implement corrective actions and process improvements. Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. Prepare quality reports and support continuous improvement initiatives across telecom operations Requirements Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. Conduct audits, analyze performance metrics, and identify gaps in service delivery. Collaborate with vendors and internal teams to implement corrective actions and process improvements. Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. Prepare quality reports and support continuous improvement initiatives across telecom operations

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Responsibilities

Monitor and evaluate telecom operational processes for quality and compliance. Conduct audits and collaborate with teams to implement corrective actions and improvements.