Quality Analyst (QA) at Source of Hope

Goodyear, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Healthcare Compliance, Administrative Systems, Documentation Skills, Objectivity, Time Management, Office Technology, CRM Systems, EHR Platforms, HIPAA Knowledge, Client Service Orientation, Cultural Sensitivity, Teamwork, Professional Conduct, Healthcare Experience, Bilingual Abilities

Industry

Description

Source of Hope's mission is to support and enrich the families we serve by providing the highest-quality development services available in a safe, caring, positive, and goal-oriented environment. www.sourceofhopellc.com This service provides necessary support for the person to remain in His/her own home and/or participate in work or community activities. We are seeking a Quality Analyst (QA) - Home and Community-Based Services to join our team! Responsibilities Role Purpose: The Quality Analyst (QA) is responsible for ensuring accuracy, compliance, efficiency, and continuous improvement of administrative and case management functions at Source of Hope. This role conducts independent reviews of the work performed by the Admin team and Case Managers, identifies gaps, flags compliance risks, and recommends corrective actions to leadership. The QA may not perform daily operational tasks, but ensures that those tasks meet organizational, regulatory, and quality standards. The Quality Analyst (QA) will be in charge of and not limited to: Member Enrollment & Records Home Visits & PCSP Meetings Communication & Care Coordination Compliance & Risk Flagging Growth & Improvement Activities Applicant & Staff Onboarding Records Management & Compliance Platform & System Management Hours, Billing & Payroll Support Training & Communication Reporting & Documentation Produce monthly quality reports Qualifications - Required Knowledge and Skills: 1. Administrative & Office Management Skills Strong attention to detail Knowledge of healthcare/social services compliance (preferred) Experience with administrative systems (iSolved, case platforms) Excellent documentation and reporting skills Ability to maintain objectivity and confidentiality CAPABLE OF WORKING INDEPENDENTLY WITH MINIMAL SUPERVISION STRONG TIME MANAGEMENT 2. Knowledge of Office Technology Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and/or Google Workspace. Comfort using organizational software such as CRM systems, EHR platforms, scheduling tools, or case-management systems (add specific tools your company uses, if any). Ability to learn new software quickly. 3. Compliance & Documentation Knowledge (Important for healthcare, home-care, and community support organizations) Understanding of HIPAA and confidentiality requirements. Familiarity with compliance documentation, incident reporting, and required client paperwork. Ability to ensure accurate and timely submission of forms, reports, and audits. 4. Customer/Client Service Orientation Ability to provide supportive, respectful service to clients and families. Experience working in environments supporting vulnerable populations is a plus. Cultural sensitivity and the ability to interact with diverse communities. 5. Teamwork & Collaboration Ability to support management, case managers, caregivers, and other staff. Willingness to assist with tasks outside the job description when needed. Positive, professional attitude and cooperative work style. 6. Ethical & Professional Conduct Reliable, punctual, and trustworthy. Maintains integrity in handling sensitive information. Demonstrates professionalism in all interactions. 7. Preferred (Not Required) Qualifications Experience in a healthcare, behavioral-health, social-services, or home-care environment. Knowledge of Medicaid, insurance billing, or authorization processes. Bilingual abilities depend on the population served. About Source Of Hope: We are dedicated not only to the growth and development of the people we serve, but also to the growth and development of our most important asset... YOU! By accepting this offer of employment, you will join an outstanding local provider and become part of The Source Of Hope Team. I am confident you will find that it is rich with talented individuals like yourself who are dedicated to growing and making a positive difference in the lives of those we serve. Source of Hope is a place where we ensure the safety of the members we serve, a place where you receive the training and experience to further your careers, and a place where you will find growth, stability, challenge, development, and a sense of purpose. www.sourceofhopellc.com

Responsibilities

The Quality Analyst (QA) is responsible for ensuring accuracy, compliance, efficiency, and continuous improvement of administrative and case management functions. This includes conducting independent reviews, identifying gaps, and recommending corrective actions to leadership.