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Quality Analyst at Shivam Stock Broking Company

, Bihar, India -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

20000.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Monitoring, Compliance Auditing, Quality Assurance, Complaint Analysis, Quality Scoring, Feedback Delivery, Coaching, Reporting, Analytical Thinking, Communication Skills, Listening Skills, CRM Tools, Call-center Tools, Attention To Detail

Industry

Financial Services

Description

Job Title:- Quality Analyst (Back-Office) - Shiv am Stock Broking Limited Role Overview: About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan. Position: - Calls & Compliance Auditor Location: -Patna Bihar Key Responsibilities: Call Monitoring: Listen to recorded calls and evaluate performance Complaint Analysis: Review of how customer complaints are handled and resolved Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.) Feedback & Coaching: Provide feedback to customer service for improvement Compliance Checks: Ensure employees follow legal and company guidelines Reporting: Prepare audit reports and highlight trends or recurring issues Requirements Required Skills: Strong attention to detail Good communication and listening skills Analytical thinking Knowledge of QA (Quality Assurance) processes Familiarity with CRM or call-center tools Educational Qualification: Minimum:- Graduate or above Experience:- More than 1 year of experience in a similar role Benefits Salary Package & Other Benefits: - Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC

Responsibilities

The Quality Analyst is responsible for monitoring recorded calls, evaluating performance, and ensuring compliance with company and legal guidelines. They will also analyze customer complaints, provide coaching feedback to staff, and prepare detailed audit reports.