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Quality Analyst at Vodafone United States

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Customer Care, Quantitative Analysis, Qualitative Analysis, Problem Identification, Quality Evaluation, Coaching for Performance, Effective Communication, Assertiveness, Decision Making, Negotiation, Conflict Management, Attention to Detail, Time Management, Stress Management, Computer Proficiency

Industry

Telecommunications

Description

Matric/Grade 12 (Essential) + 2 years experience + quality scores to be taken into consideration Quality Management Qualification or related Qualification (highly advantageous) OR Matric + 2 or more years' experience Assessor Accreditation certifications (highly advantageous) A Minimum 2 years' experience in Customer Care environment (essential) Experience in a quantitative or qualitative analysis environment (desirable). A minimum of 2 year of experience in Quality Assessor function (desirable) Service Industry Quality Methodologies Fundamentals of Quality Assurance Knowledge of Contact Centre Procedures (Voice and Digital) Qualitative and Quantitative Analysis Problem Identification & solutions driven Quality Evaluation and Assessment Coaching for Performance Effective Written and Verbal Communication Assertiveness & Decision Making Negotiation & Conflict Management Attention to detail and accuracy Time Management Stress management Computer Proficiency in Microsoft Applications Extreme Importance: Stakeholder management Ability to analyse operational performance data and identify problems in the early stages Being able to put the customer at the heart of everything we do Agile in Adapting to Change Self-management Quality Focussed Performance Management Results Driven Closing date for Applications: 19 October 2025. The base location for this role is, Cape Town . The company approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Responsibilities

The Quality Analyst is responsible for evaluating and assessing quality in customer care environments. This role involves analyzing operational performance data and providing coaching for performance improvement.