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Quality Analyst at Weekday AI

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

1070000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Auditing, Quality Monitoring, German Language Proficiency, English Proficiency, GDS Systems, Amadeus, Sabre, Galileo, Ticketing Life Cycles, MS Office, Excel, PowerPoint, Performance Feedback, Process Improvement

Industry

technology;Information and Internet

Description

This role is for one of the Weekday's clients Salary range: Rs 100000 - Rs 1070000 (ie INR 1 - 10.7 LPA) Min Experience: 2 years Location: Gurugram JobType: full-time In the role of Quality Analyst, you will be tasked with overseeing and assessing the quality of customer interactions—whether by voice, email, or chat—in our Travel & Ticketing department. Your focus will be on ensuring that our travel consultants deliver precise information, adhere to ticketing procedures, and uphold a high level of proficiency in the German language while providing outstanding service. Key Responsibilities: Monitoring Quality & Auditing Providing Performance Feedback & Coaching Improving Processes & Generating Reports Ensuring Compliance Specific to Travel Qualifications & Experience: Education: A degree in any field (background in Travel & Tourism is advantageous). Language Proficiency: Fluent in German at C1/C2 or native level (both written and spoken). High proficiency in English is also required. Experience: A minimum of 2–3 years in a BPO or International Contact Center. At least 1 year as a Quality Analyst in a Travel or Ticketing environment. Technical Skills: Practical experience with GDS systems (Amadeus, Sabre, or Galileo). A solid understanding of ticketing life cycles (Booking → Issuance → Re-issue → Refund). Proficient in MS Office (Excel, PowerPoint) for reporting purposes. Shift & Benefits: Shifts: Must be available to work in rotational shifts that align with European business hours. Skills Quality Auditing Quality Monitoring

Responsibilities

The Quality Analyst will oversee and assess the quality of customer interactions across voice, email, and chat within the Travel & Ticketing department. Key tasks include monitoring quality, providing performance feedback, coaching, improving processes, generating reports, and ensuring compliance.