Quality Analyst at WNS Global Services

Milnerton, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Monitoring, Evaluating, Improving Quality, Customer Interactions, Compliance, Client Standards, Internal Policies, Communication Skills, Attention To Detail, Issue Resolution

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description The Quality Analyst (QA) for the Travel Account is responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with client standards and internal policies. The QA will work closely with operations, training, and client teams to identify performance gaps, provide actionable feedback, and drive continuous improvement in service delivery Qualifications Demonstrates excellent communication skills Exhibits strong attention to detail and the ability to identify and resolve quality issues Additional Information Graveyard Shift Days off in the week Weekend Work

Responsibilities

The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure adherence to client standards and internal policies. This role involves collaborating with operations, training, and client teams to pinpoint performance gaps and deliver actionable feedback.