Quality and Compliance Manager at Downer Group

Canberra, Australian Capital Territory, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Quality, Governance, Compliance, Audit Processes, Risk Mitigation, Stakeholder Engagement, Procurement Governance, Document Governance, Reporting, KPI Management, Billing Accuracy, Receipting Accuracy, Time Management, Organizational Skills, Change Agent, People Connector

Industry

Civil Engineering

Description

We currently have an opportunity for a Quality & Compliance Manager to join our Health & Education team and play a key role in driving contract quality, governance, and compliance to support exceptional service delivery across our portfolio. Reporting to the Contract Manager, you'll help deliver high‑quality outcomes that support our essential services. What You’ll Do This role offers a broad scope, with key responsibilities including: * Lead all contract quality and compliance activities, ensuring obligations, documentation, KPIs and reporting meet legislative, contractual and Downer Standards (TDS). * Oversee document governance, reporting, audit processes, and non‑conformance management to strengthen performance and risk mitigation. * Partner closely with internal and external stakeholders, including Trades, Operations, Clients and Service Delivery Partners to drive consistency, accuracy and compliance. * Support procurement governance and onboarding of Service Delivery Partners, ensuring alignment with Downer frameworks. * Contribute to finance processes, including billing and receipting accuracy, supporting the Contract Manager to maximise revenue outcomes. What You’ll Bring * Demonstrated experience in quality, compliance, audit or risk management within a complex operational environment. * Strong capability in documentation control, report writing and applying governance frameworks. * Confident stakeholder engagement skills, with the ability to influence, collaborate and foster positive relationships across diverse teams. * Effective time management, organisational skills, and confidence working independently to drive outcomes. * A proactive, solutions‑focused mindset aligned with Downer’s leadership capabilities: Change Agent, People Connector, Business Savvy and Future Shaper. More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: * Training and development to support and diversify your career. * With 30% of vacancies filled internally you’ll find real opportunities to advance your career. * Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. * Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

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Responsibilities

The manager will lead all contract quality and compliance activities, ensuring obligations, documentation, KPIs, and reporting adhere to legislative, contractual, and Downer Standards. Key duties include overseeing document governance, audit processes, non-conformance management, and partnering with stakeholders to drive consistency and accuracy.