QUALIFICATIONS & EXPERIENCE

• In-depth experience and knowledge of the social care industry, with evidence of how you have met the highest standards with CQC and implemented into multiple businesses.
• QCF Level 5 qualification in health & social care or similar
• An understanding of CIW regulation and supporting services in Wales would be desirable.

ABILITIES, SKILLS & BEHAVIOURS

• Open-minded, adaptable with exceptional communication and interpersonal skills.
• Must be professional, approachable, and an active listener.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.
• Requires travel across the UK for site visits; a valid UK driving licence is necessary.
• Must be highly organised with strong planning, prioritisation, and attention to detail.
• Able to act as a “critical friend,” providing constructive feedback while supporting performance improvement.
  Job Types: Full-time, Permanent
  Pay: Up to £45,000.00 per year

Benefits:

• Company events
• Company pension
• Free or subsidised travel
• Private medical insurance
• Store discount

Experience:

• Home Care Quality Assurance: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 50% (required)

Work Location: On the roa

LOOKING FOR A ROLE WITH AN EMPLOYER WHO TRULY VALUES QUALITY AND MAKES A DIFFERENCE?

Right at Home is an industry leading, nationwide, homecare provided specialising in delivering the highest quality care and support to Clients within their own home.
We have an exciting opportunity for an outstanding Quality and Compliance Manager who, working closely with the Head of Quality and Compliance, would have a very diverse role in supporting our Franchise Owners in delivering the best care and support and achieving Outstanding care.

YOUR DUTIES AND RESPONSIBILITIES

• Support Franchise Owners in recruiting high-quality Registered Managers.
• Stay updated on care sector and CQC changes, keeping Franchisees informed on best practices for achieving ‘Outstanding’ ratings.
• Review, update, and manage key documentation, policies, and procedures.
• Conduct on-site and remote compliance audits to ensure all offices meet at least a “Good” CQC rating.
• Guide new Franchisees and Registered Managers through office setup and CQC registration.
• Develop and deliver top-tier Quality and Compliance training for Franchisees, Registered Managers, and care staff.
• Organise Registered Manager Forums to provide training updates, legislative changes, and networking opportunities.
• Continuously refine processes to enhance service quality for Clients.
• Support senior management and collaborate with the Head of Quality and Compliance on quality assurance improvements.
• Provide daily quality assurance and compliance support across the group.