THE PERSON

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:

• Experience desirable in a quality role
• Experience desirable of working with awarding / certification bodies
• Strong communication skills in all forms
• Excellent organisational and time management skills
• A positive attitude to dealing with people
• A hands-on problem-solving approach, with ability to generate ideas and solutions
• The ability to use own initiative and pay close attention to detail
• The ability to cope with competing demands and to prioritise tasks
• The ability to work independently and have responsibility as an individual, as well as being able to integrate and operate as part of a team

Development
If not already held, the successful candidate must be willing to work towards achieving their Assessor qualification, Internal Quality Assurance (IQA) certification, and Internal Auditor accreditation. Support and guidance will be provided to facilitate professional development in these areas as part of the role.
Job Types: Full-time, Permanen

You will be responsible for the implementation, recording and monitoring of all Quality activities and objectives of 3T Training Services.
You will implement quality and standardisation programs across the site designed to ensure compliance in accordance with awarding body standards and best practice.
You will also be responsible for leading and supporting the internal and external quality audit process for all certification/awarding bodies, customers across the site, systems and course audits.

Duties and Responsibilities:

• Responsible for implementation and management of ISO 9001 requirements across the sites.
• Maintain an annual audit schedule for all quality activities
• Complete internal quality audits, audit reports and ensure the correct reporting and actioning of any findings for all site, systems, course and supplier audits
• Maintain an annual audit schedule for all external awarding body audits
• Support on all external awarding body audits ensuring all findings, non-conformances and corrective actions are resolved and closed in a timely manner
• Work with operational managers and leads ensuring all standards are followed and appropriate training has been provided to enable implementation
• Responsible for all appropriate management of all feedback, complaints and non-conformances
• Support with quarterly standardisation meetings on site to be attended by all lead instructors (minutes to be provided with all actions appropriately allocated for completion)
• Conduct a monthly walk around of site areas reporting any potential issues promptly via a weekly email to the Compliance Manager and General Manager
• Manage control of documentation process for site
• Manage change process within training business
• Provide support to aid root cause analysis
• Undertake additional duties as requested by Compliance/General Manager