Quality and Development Director

at  Desert Sage Health Centers

JOB REQUIREMENTS

General Development
1. Requires more advanced organizational skills in order to organize projects or the work of others
2. Job duties require the ability to provide leadership, influence, inspire and motivate others
3. Job responsibilities require individual development of priorities for effective performance of
duties, including re-prioritization in response to changes in circumstances
4. Work requires consideration of the way the work affects other employees outside the department
or functional area
5. Employees are expected to determine an effective response to situations encountered within
established precedent
6. Duties require the compilation, interpretation and reporting of information
7. This position exercises leadership over others and has at least one direct report, including the
Population Health Manager.
8. Willingness to work flexible hours to meet the organization’s needs/demands.

PROFESSIONAL & TECHNICAL KNOWLEDGE

Job duties require advanced level skills, including written and verbal communications skills, critical
thinking, computational and computer skills and mathematical knowledge, plus
1. Training in clinical patient care and quality improvement methodologies typically acquired
through completion of a bachelor’s degree in public health administration, nursing, social welfare,
or a related field. Master’s degree preferred.
2. The equivalent to three years full-time professional experience in developing long-term quality
assurance goals, priorities, and performance standards applicable to a community health center
setting.
3. Demonstrated advanced skills in data extraction, analysis, visualization, and presentation to
diverse audiences with varying knowledge of healthcare data.
4. Demonstrated advanced knowledge of value-based care concepts, strategies, contracting,
reporting, and stakeholder engagement.
5. Demonstrated advanced knowledge of population health and health equity concepts and
organization-appropriate implementation strategies.
6. Exceptional networking skills with a wide variety of peer, stakeholder, and community groups.
7. Maintain knowledge of and compliance with national standards and regulating bodies such as
HRSA, CDC, HIPAA, and other applicable regulatory bodies.

TECHNICAL SKILLS

1. Fully functional in quality improvement methods such as A3 and/or PDSA (Plan, Do, Study, Act)
   and other advanced improvement tools
2. Advanced data analysis and visualization skills
3. Ability to interpret complex program requirements from various regulatory agencies
4. Ability to prepare reports and spreadsheets using Microsoft Word, Excel and PowerPoint.
5. Fully functional in use of Microsoft Outlook
6. Ability to access and use web-based applications and other computer programs.

COMMUNICATION SKILLS

1. Job duties require the employee to effectively communicate basic or non-technical information to
   coworkers or others
2. Employees are expected to exercise tact and diplomacy in the resolution of mild conflicts or
   disagreements.
3. Job duties require the compilation and analysis of information prepared in effective written form,
   including correspondence, reports, articles or other documentation.
4. Employees must determine appropriate methods of communicating information through the use
   of tables, graphs, charts, and other visual forms
5. Job duties require employee to provide excellent customer service to all internal and external
   customers
6. Job duties require the effective communication of information during informal and formal verbal
   presentations
   Benefits include paid holidays, vacation, health and dental insurance. Salary is DOE.
   Desert Sage Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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PRIMARY DUTIES AND RESPONSIBILITES:

Provides oversight and leadership for all organizational development activities including, but not limited
to, strategic planning, grants management, compliance and reporting, operational excellence initiatives,
and business development. Participates as an active member of the health center’s Executive Team.
Supervises the Population Health Manager and the activities of the Population Health Team.

KEY QUALITY AND COMPLIANCE RESPONSIBILITIES

Initiates and maintains overall planning, execution, and evaluation of all risk management and quality
improvement initiatives within the health center, including clinical, revenue cycle, and operations. Works
with all health center departments to achieve operational excellence with a focus on improving patient
safety, quality of care, patient experience, and financial sustainability.
1. Provides active leadership & uses data for short and long term planning of Quality Management
Activities and Improvement projects for all departments & programs in the health center.
2. Assists department directors / managers in setting performance goals for their departments and
facilitates process improvement initiatives in cooperation with key stakeholders, typically using
the A3 model of improvement.
3. Conducts or delegates clinical data research, retrieval and analysis from the EHR and other
databases for dashboards, clinical data, productivity reports and formats for executive team use
4. Make recommendations to leadership members regarding health centers quality management
program including annual review and updating of the health centers QI QA Plan
5. Provides technical assistance for various clinical and non-clinical areas regarding standards of
practice and standards of care.
6. Oversees and facilitates quality and risk management committees including SQI, CQI, etc.
7. Develops and oversees the organization’s annual risk management plan; facilitates regular quality
and risk management assessments per FTCA and internal schedules. May include daily
management system assessments, clinical risk assessments, etc.
8. Assures health center’s quality and compliance activities are aligned with current FTCA
requirements and the primary person responsible for successful and timely submission the annual
FTCA application.
9. Primary responsible for project management of annual UDS submission.
10. Other duties as assigned.

KEY POPULATION HEALTH RESPONSIBILITIES

Provide oversight and develop strategy for effective population health management, which includes teambased
care, panel management, community engagement, health equity, care management, etc.
1. Provide supervision for the Population Health Manager
2. Serve as the project manager for value-based care transformation by planning,
organizing, and implementing the organization’s strategy and approach to successfully
participate in these programs
3. Provides leadership to the organization for maintaining NCQA PCMH recognition and is the
primary person responsible for preparing and submitting reports and documents for annual
reporting
4. Supports optimization of population health software

KEY GRANT DEVELOPMENT RESPONSIBILITIES

Provide leadership and oversight of grant management
1. Serve as the project manager for identified grant projects from private, state, and federal funders.
Includes:
a. Creating and maintaining a master schedule for all grants, key deliverables, reporting
timelines, etc.
b. Managing the project scope, goals, and deliverables of all grants; determining the tasks
and resource requirements; developing the full scale of project plans, budgets, timetables,
human resources requirements; and coordinating work to achieve results on schedule and
within budget
c. Organizing and leading grant teams to carry out grant activities and objectives
d. Coordinating and leading grant-related meetings (e.g., planning and implementation,
technical assistance opportunity participation, etc.)
e. Coordinating and submitting all required reporting and documentation on funded grants
and contracts
f. Organizing data requests and grant deliverables; collecting and analyze data for grants
reporting; tracking funding reports/schedules/calendars, program reports, etc.