Quality and Documentations Specialist (Industry/Dental) at medmix

Flowery Branch, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

106000.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Document Control, Compliance, Customer Service, Regulatory Requirements, Problem Solving, Collaboration, Attention to Detail, Organizational Skills, Communication Skills, Microsoft Office Suite, Document Management Software, ISO Quality Management System, ERP Platforms, CRM Tools, Quality Metrics

Industry

Medical Device

Description

Company Description medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2’600 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). www.medmix.swiss As Quality and Documentation Specialist (Industry/Dental) you will be responsible for assisting with the implementation, management, and administration of the quality management system and ensuring products are manufactured per quality, regulatory requirements and industry best practices. You will be part of a team of over ten quality experts at our Flowery Branch (Georgia - GA) facility. Job Description Job purpose The Quality and Document Specialist plays a critical role in maintaining the integrity of the organization’s quality management system and documentation processes, while actively supporting the operations team, customer and sales teams. This position ensures that all documentation meets regulatory, contractual, and internal standards, and facilitates timely access to accurate information for both internal stakeholders and external customers. By collaborating with sales and operations team, the specialist helps address client inquiries, supports quality-related communications, and ensures that customer-facing documentation reflects the highest standards of accuracy and professionalism. Main accountabilities and tasks Support continuous improvement of the ISO Quality Management System and serve as Management Representative to the Quality System Registrar Track key metrics and report on the performance of the QMS (e.g., results of quality audits, corrective actions), including root cause and counter measures Identifies and eliminates and/or mitigates risks, with regards to product, and process quality with vendors. This includes ensuring proper processes and procedures are documented, implemented, and executed Leads and participates in formal problem-solving, including formal reporting for internal and external customers Serves as a quality liaison between supply chain, operations, and design authority when quality problems exist that affect product quality and customers Conducts and monitors outside vendor performance and reports on progress monthly Supports relocation programs and insource/outsource projects as needed Records and document customer complaints within Babtec. Support local and global nonconformance investigations of product complaints Work directly with Operations management to establish and monitor quality metrics and ensure the metrics are achieved Prepare and reports activity updates for management to keep them apprised of quality initiatives and concerns Responsible for accuracy and timely inspections of calibration of monitoring and measuring devices Tracks local and global KPI’s and reports weekly/monthly as needed Qualifications Work experience: 3–5 years of experience in quality assurance, document control, or compliance roles. Experience working in a customer-facing environment, preferably in a manufacturing, industrial, or regulated industry Education: Associate’s or Bachelor’s degree in Quality Management, Business Administration, Engineering, or a related field. Other: Proven ability to manage documentation systems and support audits (internal and external). Familiarity with quality management systems (QMS), ERP platforms, and CRM tools (e.g., Salesforce). Strong understanding of regulatory and customer documentation requirements. Experience collaborating with sales, customer service, and cross-functional teams to meet client expectations. Excellent attention to detail and organizational skills. Strong written and verbal communication skills, especially in customer interactions. Proficiency in Microsoft Office Suite and document management software. Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment. Additional Information Benefits we offer: An innovative, vibrant and agile culture Growth opportunities in a globally successful and dynamic business on a growth trajectory Excellent employee benefits including: Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability Employee Savings Plan / 401k with 100% employer match Business Segment: Industry Location: Atlanta - Flowery Branch Compensation: USD96000 - USD106000 - yearly

Responsibilities

The Quality and Documentation Specialist is responsible for maintaining the quality management system and documentation processes while supporting operations and customer teams. This role ensures compliance with regulatory and internal standards and facilitates access to accurate information for stakeholders.