JOB OVERVIEW

We are looking for a clinical co-ordinator who is keen to develop their incident management and governance skills. You will have knowledge of the incident management processes within the Trust including the management of complex investigations and use of Datix. You will be able to deliver on agreed goals and to lead and influence teams; where required training and support will be given.

DESIRABLE CRITERIA

• Ability to plan and deliver training
  Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
  References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
  Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
  Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
  DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

APPLICANT REQUIREMENTS

You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

Working across our sites, the Planned Care Quality and Patient Safety Co-ordinator will be based at St Helier Hospital and will work as part of the Divisional management team and will support quality manager within the Planned Care Division including co-ordinating and overseeing quality processes to support patient safety, experience and clinical outcomes.
The Divisional Quality and Patient Safety Co-ordinator will support education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, audit etc.) They will promote a positive culture for reporting incidents and the implementation of PSIRF.

KEY RESPONSIBILITIES

• To support the process and management of incident review and grading of all reported incidents in line with the implementation of PSIRF
• To support the co-ordination and completion of Divisional incident investigations (using the developing PSIRF toolkit) including presentation in a timely manner in accordance with Trust policy
• To work with service leads to undertake analysis of their incident reporting profile enabling internal benchmarking, deep dive analysis and preventative actions to be undertaken as required to support understanding and improvement in practice
• To offer advice, support and mentorship to service leads on clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved
• To support processes in place to track and monitor completion of all levels of incident investigation ensuring that 90% of cases are completed within required timescales, escalating concerns to the Quality and Patient Safety Manager
• Advise on incident investigations and as necessary support PSII Panels
• To review draft investigation reports and ensure full discussion and agreement of draft actions with all proposed action leads prior to wider circulation of the draft investigation report
• To appropriately circulate draft investigation reports for comment prior to approval
• To support the implementation of associated actions collating evidence of completion as required
• Assist in the design and completion of clinical audits and tools to measure clinical effectiveness and provide assurance, enabling internal benchmarking and sharing of good practice across the Trust, through analysis and interpretation of results/findings in conjunction with the Divisional Quality and Patient Safety Manager
• To engage with clinical colleagues to support compliance with the requirements of Being Open / Statutory Duty of Candour to ensure that our Duty is sensitively met in a timely way and that any risk associated with meeting our Duty is appropriately escalated and managed
• To support the process of incident investigation to ensure it is appropriately discussed and taken forward in partnership with patients/ patient’s families. This will include sharing the timeframes for investigation and the sharing of outcomes
• To escalate within to the Quality and Patient Safety Manager any concerns regarding the timeliness of incident investigations and compliance with Duty of Candour supporting actions to mitigate and manage associated risk
• To ensure that lessons from internal and external investigations (incident, claims, complaints and inquest investigations) are analysed and learning is shared and timely feedback of information occurs
• To support the process and management of risk identification and management within the Division ensuring that risks are appropriately recorded and updated on the Divisional risk register in accordance with Trust policy and are subject to timely review
• To ensure that any risks scoring 15 and above on the Divisional risk register are appropriately escalated to, and discussed with, the Divisional Quality and Patient Safety Manager
• To support the process for ensuring that Mortality Reviews are completed in the Division by liaising with the clinical teams
• To work collaboratively with the Datix Manager and Divisional Quality and Patient Safety Manager to ensure that Datix Dashboards within area of responsibility are functional and fit for purpose
• To support the drafting of quality reports for the Division and the process of developing mitigating actions
• To work collaboratively with the Trust Clinical and Effectiveness Audit Manager and Divisional audit leads to understand and support both the national and local audit agenda within the Division
• To work with the audit leads to ensure that any associated audit requirement as a result of incident and risk management issues is appropriately progressed and reported
• To work with the Divisional Quality and Patient Safety Manager and audit team engaging with, and supporting, the development of the Divisional Quality Half Day agendas
• To attend the Divisional Quality Half Day meeting supporting administration as required
• To support the planning and management of governance meetings within area of responsibility