Quality and Service Officer at Akwesasne Housing Authority

, , -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

109449.6

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality assurance, Service excellence, Complaint management, Policy administration, Training delivery, Data tracking, Public administration, Communication, Reporting, Compliance

Industry

Government Administration

Description

QUALITY AND SERVICE OFFICER (1) FULL TIME INDEFINITE HIRE EXECUTIVE SERVICES DEPARTMENT OF EXECUTIVE SERVICES SALARY LEVEL: PAY BAND 7 $71,094.40- $109,449.60 ANNUALLY DEADLINE TO APPLY: APRIL 21, 2026, BY 4:00PM SUMMARY OF RESPONSIBILITIES: Under the supervision of the Associate Executive Director, the Quality and Service Officer is responsible for the effective administration of the organization’s quality assurance and service excellence functions. This position ensures that all service complaints are processed in accordance with established policies and procedures, and that all other types of complaints and appeals are accurately tracked and monitored. The Quality and Service Officer is also responsible for the delivery of training and awareness initiatives related to the organization’s service commitment, service standards, and various complaint and appeal processes. QUALIFICATIONS: * Bachelor’s degree in public administration, social sciences, law, business, human resources, or a related field. * Five (5) years of relevant work experience. OR * Two-year post-secondary degree in public administration, social sciences, law, business, human resources, or a related field. * Seven (7) years of relevant work experience. All interested applicants MUST submit all of the following documents to be considered: 1. Cover letter, 2. Resume, 3. Copies of all relevant certificates/diplomas, 4. Copy of certificate of Indian Status or Secure Certificate of Indian Status (if applicable) 5. Three references submitted on Consent to Release Reference Check form, which can be found attached below. 6. Applicants must be able to travel to all northern portions of Akwesasne, including through the Unites States as necessary. Applicants must clearly outline that they meet the qualification requirements on their resume. Native preference in hiring. A criminal record check is mandatory before start of employment. As a requirement of employment, all applicants must have a Canadian Social Insurance number. An eligibility list will be created for one year. We thank all applicants for their interest, however, only qualified candidates invited for an interview will be contacted. MCA reserves the right to retract, postpone, or revise employment opportunities at any time.

Responsibilities

The Quality and Service Officer manages the organization's quality assurance and service excellence functions, including processing complaints and appeals. They are also responsible for delivering training initiatives related to service standards and organizational policies.