Job no: 560010
Work type: Full time
Site: Redditch
Categories: Central Support
Location: Worcestershire
Salary: Competitive
Business Area: Halfords Support Centre

ABOUT US

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

ABOUT THE ROLE

Join our Halfords team as a Quality and Technical Manager during an exciting phase of growth! This is a fantastic opportunity for someone ambitious and committed to building a long-term career with us. With an exciting portfolio of pipelined projects, you’ll play a central role in shaping the future of our product offering while inspiring and supporting a talented motoring quality team.
As the technical authority in motoring quality management, you’ll drive continuous improvement, champion innovation, and influence key strategic decisions. If you’re looking for a rewarding role where your expertise will make a real impact, this is your chance to take the lead and grow with a business that values your expertise and ambition.

KEY RESPONSIBILITIES

• Assessment and development of new products and supplier partnerships.
• Assuring that customer product performance feedback is used in new product development, range reviews, and re-sourcing plans.
• Lead the Motoring product-specific standards and regulatory compliance development.
• Review standards and Regulations, providing training and support to Teams to enhance quality awareness and ensure compliance.
• Responsible for ensuring new and ongoing product quality performance KPI’s (returns-rates, customer reviews, refunds-rates, customer complaints) are met, continuously improved through customer feedback, and the quality of work in the Cycling Category and Concept Groups, indirectly through the Quality Engineers.
• Responsible for product-related technical service to other business areas – Buyers, GFR, Digital, Customer-Team, Customer Support, Returns, ESG, Packaging. Including Group Performance Cycling where required.
• Represent Halfords at appropriate external technical, associations and bodies in relation to Motoring products. E.g. BSI Standards Committees. Etc
• Be part of the Quality Leadership Group, with input into Strategy and role-model for Halfords Values and Leadership Behaviours.
• Support and influence across the Quality team on technical development.
• Support Head of Quality in areas of developing and setting policy – Regulation, Technology, Data, Processes and Systems.
• Leading and developing a team of up to five direct reports, fostering a culture of collaboration and high performance.