We have a fantastic opportunity for a Permanent Quality and Training Administrator to join our Area 12 contract at our West Cowick Maintenance Compound (DN149ED). This role is office-based with hybrid working after training.
The purpose of this role is to coordinate and manage training activities across Area 12, making sure all team members are trained and competent according to our contract requirements, regulatory standards, and internal policies.
As the Quality and Training Administrator, you will help deliver and update the Area 12 Training Matrix—a key tool for quality assurance and continuous improvement. You’ll also handle important administrative tasks, maintain effective document control, and play a vital part in supporting the ongoing professional development of our staff. Ultimately, your work will ensure that our team remains skilled, compliant, and ready to deliver the highest standards on our contract.
The standard hours of work are 37.5 per week, Monday – Friday.

• Maintain, update, and monitor the Area 12 Training Matrix and staff training records, ensuring all activities are logged, tracked, and compliant with audit requirements.
• Organise and coordinate internal and external training sessions—including inductions, refresher courses, and role-specific certifications—by working closely with trainers and third-party providers.
• Support the onboarding process for new starters, ensuring they receive necessary training, quality awareness briefings, and access to up-to-date process documentation.
• Manage training-related communications and documentation using systems like CMS and SharePoint and provide regular reports on training compliance and key performance metrics to management.
• Assist in the preparation and delivery of quality inductions, training meetings, and awareness briefings, as well as gathering evidence for audits and supporting non-conformance closures.
• Identify training gaps, contribute to root cause investigations, and help develop “how-to” guides and process improvements to support continuous improvement and maintain compliance with ISO 9001:2015 standards.