ADDITIONAL INFORMATION
Job Number25076294
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.
EDUCATION AND EXPERIENCE
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
ESSENTIAL EXPERIENCE
- Experience and/or knowledge of hotel business.
- Ability to understand quality management practices and teaches to others.
- Ability to understand data collection methods.
- Knowledge of budget preparation and the control of costs.
- Working knowledge of statistical measurement tools.
- Effective presentation skills.
- Detail orientation and analytical
DESIRABLE EXPERIENCE
- Operations background – depending on hotel facilities, a rooms or f&b background may be preferred
- Previous training in guest relations.
- Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
- Experience/trained in Six Sigma or TQM
MANAGING THE GUEST EXPERIENCE
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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