EXPERIENCE

Extensive and relevant experience in an advice service in at least 2 of the following areas of law: welfare benefits, community care, housing. A, I
Demonstrable experience of supervision of advice work A, I
Experience maintaining case recording systems and procedures, ideally electronic. A, I

SKILLS AND KNOWLEDGE

Knowledge and understanding of good practice in managing and delivering information and advice services. A, I
Relevant knowledge of key advice issues affecting older people across at least 2 areas of law: welfare benefits, community care, housing. A, I, T
Ability to make rigorous, fair and impartial assessments against benchmarks of I&A services. T
Excellent organisational skills, including the ability to manage workload and prioritise.
A, I
Strong written skills, including being able to edit reports and match indicators to evidence. A, T
Good time management skills, and the ability to meet deadlines. A, I
Good IT skills including an ability to use Microsoft Office, and online systems for bookings, assessing case records in Partner databases. A, I
Clear understanding of the principles of confidentiality and data protection. A
Knowledge and understanding of the equality and diversity issues affecting the delivery of I&A services. A, I

EXPERIENCE

Delivery of an advice service to older people A, I

SKILLS AND KNOWLEDGE

Understanding of the issues affecting older people seeking advice. A, I

OTHER REQUIREMENTS:

Ability to travel to a range of locations for assessments, and for meetings at the London Office - EC3N 2LB (which may involve overnight stays.)
Ability to access a computer, confidential workspace, key advice texts and to work online. Technical equipment not provided.
Additional Information

SUPPORTING STATEMENTS AND ANONYMISATION

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Please refer the Job description for details