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Quality Associate at Wheely Technologies Ltd
Paris, Ile-de-France, France -
Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality Assessment, Coaching, Feedback Delivery, Data Analysis, Interpersonal Skills, Communication Skills, Attention to Detail, Flexibility, Customer Experience, Mystery Shopping, Performance Improvement, Luxury Standards, Empathy, Methodical Approach, Problem Solving

Industry

Software Development

Description
Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities. The Quality Team is responsible for independently assessing the Quality of the services provided by the Chauffeurs and by our Customer Service team. Enabling a virtuous feedback loop between our theories and the outcome of our services provided. A successful candidate will act as a Chauffeurs Quality Associate by thoroughly investigating feedback, conducting in person and virtual coaching / feedback sessions with chauffeurs to support their ongoing performance improvement by adhering to Chauffeur Performance Management Framework. They will also act as a Mystery Shopper, taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers. What you will be doing Uphold Wheely’s high level of customer experience by ensuring every chauffeur
Responsibilities
The Quality Associate will assess the quality of services provided by chauffeurs and customer service teams, ensuring adherence to Wheely's luxury standards. They will conduct coaching sessions and act as a mystery shopper to provide feedback for performance improvement.