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Quality Assurance Admin Support at Exact Medicare

, , United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Critical Thinking, Problem Solving, Documentation, Email Correspondence, Independent Work, Data Tracking, Research, Reporting

Industry

Insurance Agencies and Brokerages

Description

Position Overview Job Description: The Quality Assurance Admin Support role is responsible for supporting compliance operations, with a focus on managing carrier complaints (CTMs and Allegations), tracking agent conduct, and assisting with internal investigations. This position requires a high level of attention to detail, critical thinking, and the ability to manage sensitive information across multiple systems. Key Responsibilities: Carrier Complaint Management Monitor and respond to CTMs and Allegations via the shared email inbox. Track complaint details including due dates, assigned agents, sales managers, and carrier-specific requirements. Secure Inbox Monitoring Log in to various secured carrier portals to retrieve complaint-related documentation and ensure timely follow-up. Agent Investigation Support Research agent disciplinary history and call behaviors. Compile findings into structured summaries and send detailed reports to management. Tracker Maintenance Maintain and update trackers for CTMs, Allegations, and investigation outcomes. Ensure all fields are accurate and deadlines are met. Reporting Assist in compiling monthly and annual complaint data for leadership review, identifying trends and ensuring completeness. Required Skills: Strong attention to detail and accuracy in documentation Critical thinking and problem-solving in complex or ambiguous situations Ability to manage multiple deadlines and prioritize tasks effectively Clear written communication for reporting and email correspondence Comfortable working independently and navigating secure systems

Responsibilities

The Quality Assurance Admin Support role involves managing carrier complaints, tracking agent conduct, and assisting with internal investigations. This includes monitoring CTMs and Allegations, maintaining trackers, and compiling reports for leadership review.