At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Bilingual speaking proficiency in Spanish/English
• Knowledge and experience with products, systems and processes within Consumer Collections & Servicing
• Knowledge of Federal regulations, State laws, bank policies, and process and procedures
• Knowledge and experience coordinating with others for third party oversight
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written and interpersonal communication skills
• Ability to interact with all levels of an organization and with third parties.
• Proven ability to manage multiple tasks/projects while meeting or exceeding deadlines

Wells Fargo is seeking a bilingual Spanish speaking Quality Assurance Administrator in Loyalty Solutions Operations as part of Front Line Risk.

In this role, you will:

• Monitor and evaluate the quality of inbound, outbound customer calls and complaints.
• Document quality issues and performance measures for management review
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expert

Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bilingual speaking proficiency in Spanish/English
• Knowledge and experience with products, systems and processes within Consumer Collections & Servicing
• Knowledge of Federal regulations, State laws, bank policies, and process and procedures
• Knowledge and experience coordinating with others for third party oversight
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written and interpersonal communication skills
• Ability to interact with all levels of an organization and with third parties.
• Proven ability to manage multiple tasks/projects while meeting or exceeding deadlines.

**Position has a hybrid schedule- working in office three days/work from home two days a week.
Spanish