QUALITY ASSURANCE ANALYST – CUSTOMER RELATIONS – MULTIPLE LOCATIONS

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Develop and implement quality assurance standards and procedures to ensure compliance with regulatory requirements and industry best practices.
• Perform quality assurance assessments for the Customer Relations function and provide feedback to support improved complaint outcomes.
• Conduct regular reviews of operational processes, products, and services identify areas for improvement and ensure adherence to quality standards.
• Collaborate with cross-functional teams to address quality issues, provide recommendations for process improvements, and monitor the implementation of corrective actions.
• Analyse data and metrics to track quality performance and identify trends, patterns, and areas of concern.
• Prepare and present quality assurance reports and findings to management and stakeholders, highlighting areas of success and opportunities for improvement.