Quality Assurance Analyst at City First Bank N.A.

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

92000.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Commercial Lending, Credit Administration, Loan Operations, Risk Assessment, Audit Readiness, Compliance Monitoring, Data Analysis, Microsoft Excel, Power BI, Business Analysis, Financial Reporting, Loan Servicing, Problem Solving, Interpersonal Communication, Attention To Detail

Industry

Banking

Description

Description WHO WE ARE City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2025, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA. ROLE SUMMARY The Quality Assurance (QA) Analyst is responsible for maintaining the integrity, accuracy, and completeness of post-closing documentation, loan servicing activities and operational processes within the Credit Administration department. This role supports quality assurance reviews, audit readiness, reporting and analytics process, improvement initiatives and business analysis functions. The QA Analyst ensures that loan files meet internal quality standards and comply with regulatory, investor, and secondary market requirements. This position directly supports the Bank’s mission-driven lending objectives, including financing for small businesses, nonprofits, affordable housing, and commercial real estate projects. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Quality Assurance and Monitoring Perform Post-Booking Reviews on all new commercial loans and renewals to ensure completeness, accuracy, and compliance with bank policies and procedures Perform Daily File Maintenance Reviews (next day), document and log errors and discrepancies Perform quality assurance checks for the entire loan portfolio on a continuous basis throughout the month to ensure proper coding and proper exception reporting to reduce the risk of improper financial reporting Identify and resolve complex discrepancies in loan documentation and servicing activities Collaborate with loan officers, underwriters, loan closing and servicing to improve loan processes and operational efficiency. Perform risk assessments and recommend corrective actions and process improvements Assist with Abrigo maintenance, workflow updates, system upgrades, training and process documentation Promote a culture of quality assurance, consistency and operational excellence across departments Assist with departmental and cross-functional projects, as needed Audit Readiness and Compliance Ensure compliance with federal and state regulations Support audit readiness by ensuring loan documentation, quality control records and reporting are accurate, complete, and readily accessible Reporting and Analytics Collect and analyze quality-related data, generate reports, and recommend improvements based on trends and findings Serve as a business analyst by evaluating workflows, identifying and resolving operational inefficiencies, in conjunction with the Chief Credit Officer, and supporting credit reporting and analytical projects Analyze, and interpret operational and quality data, develop reports and dashboards using Microsoft excel and Power BI to support reporting and decision-making Requirements Required Skills & Qualifications Bachelor's degree in finance, business, or a related field. 3+ years of experience in commercial lending, credit administration, loan operations or quality assurance Strong analytical and problem-solving skills. Knowledge of banking regulations and credit administration standards, audit processes and compliance requirements. High organizational skills Proficiency in Microsoft Excel, financial software, and Power BI. Excellent organizational, communication, and attention- to- detail skills Strong interpersonal skills with ability to work across departments Experience supporting internal and external audit processes Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Responsibilities

The QA Analyst maintains the integrity and accuracy of post-closing documentation and loan servicing activities within the Credit Administration department. They perform quality assurance reviews, ensure regulatory compliance, and develop reports and dashboards to support decision-making.