POSITION OVERVIEW

As a Quality Assurance Analyst, you’ll play a vital role in upholding and enhancing our quality standards. You’ll be responsible for managing quality-related data, supporting continuous improvement initiatives, and maintaining document control systems. With an analytical mindset and a passion for accuracy, you’ll help drive operational excellence across departments.

REQUIRED EXPERIENCE

• 13 years’ experience in a manufacturing environment (required)
• 13 years’ experience in Quality Assurance, Production, or related fields (preferred)

REQUIRED QUALIFICATIONS

• Strong verbal and written communication skills
• Meticulous attention to detail and organization
• Proven time management skills with the ability to meet deadlines
• Selfstarter with the ability to work both independently and collaboratively
• Solid analytical and problemsolving abilities
• Comfortable in a fastpaced, highstandards production environment
• Willingness to work overtime and weekends if required
• Proficient in Google Suite or equivalent software tools

GET TO KNOW US

Come be a part of the #1 FASTSIGNS location globally, right here in Lancaster!
Who are we? We are an employee rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we’ve built can sincerely improve the lives of our employees and our customers – that’s why we’ve made “improve life, together” our purpose.
What do we do here? We deliver visual communication solutions – we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow-raising, inventive, growing company and we can’t do it without the best people and team.

We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of –

• Communication (the key to our success)
• Performance (help us grow as individuals and as an organization)
• Kindness (a place where everyone can thrive) as the foundation on which to build

Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.
We’ve built something special; perhaps you can be part of it!

• Gather, organize, and maintain quality data across departments and platforms
• Analyze trends and anomalies in quality metrics; recommend corrective actions
• Conduct regular audits to ensure data integrity
• Develop insightful reports and dashboards with clear visualizations (charts, graphs, KPIs)
• Assist in drafting internal quality reports and presentation materials
• Maintain document control: submission, revision, archival, and version control
• Collaborate with crossfunctional teams to review and update documentation
• Track and report on continuous improvement projects
• Support customer claim processing through documentation and internal coordination
• Assist with delivering training on new or revised quality procedures
• Provide administrative and reporting support to the Quality Management team
• Communicate quality metrics and initiatives companywide
• Perform additional duties as assigned