ADDITIONAL INFORMATION

The successful candidate must hold an ISTQB Foundation Certification, or equivalent.
This job description is not exhaustive. The job holder may be required to undertake additional tasks as needed, reflecting the dynamic nature of the team and its commitment to excellence.
The role also requires strong interpersonal and communication skills, with the ability to build effective relationships across teams and stakeholders. A collaborative mindset is essential, as is a willingness to contribute to team initiatives, knowledge sharing, and continuous improvement. Knowledge or experience of the legal sector is advantageous and will help in understanding the unique challenges and priorities of our business.

DIVERSITY, INCLUSION AND WELL BEING

Diversity, inclusion and well-being is an important part of Gateley’s culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.
We create an exciting and rewarding place to work that aims to fulfil everyone’s potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.

THE ROLE

The Quality Assurance (QA) Analyst plays a vital role in ensuring the successful delivery of high-quality IT and business change initiatives across Gateley. Working within a diverse portfolio of over 50 concurrent projects and programmes, the QA Analyst supports initiatives that contribute to strategic growth, enhanced client service, and increased profitability.
This role is responsible for designing and executing test cases, identifying defects, and validating that solutions meet business requirements and quality standards. Gateley operates a hybrid delivery methodology, with a growing emphasis on iterative and agile practices. The QA Analyst will work across multiple projects simultaneously, including regulatory, technology-led, and process improvement initiatives, while also contributing to continuous improvement in testing practices and outcomes.
The QA Analyst collaborates closely with Business Analysts, developers, project managers, and stakeholders across the business to ensure that quality is embedded throughout the delivery lifecycle. A strong attention to detail, curiosity, and a proactive mindset are essential, along with the ability to communicate effectively with both technical and non-technical audiences.

KEY RESPONSIBILITIES

• Identify test conditions and develop detailed test suites, test cases, and test scripts based on business requirements and technical specifications.
• Perform all phases of testing, including static, functional, regression, integration, system, SIT (System Integration Testing), and UAT (User Acceptance Testing).
• Apply various test techniques such as boundary value analysis, static reviews, and decision tables to create test artefacts.
• Provide input and support with Business Readiness activities to ensure successful implementation and deliveries of business change initiatives.
• Utilise tools such as DevOps to identify, document and track software defects
• Collaborate with developers, product managers, business analysts, and other stakeholders to understand requirements and ensure quality standards are met.
• Liaise between business stakeholders, business analysts, project managers, development teams, and third-party vendors to support the delivery of IT solutions.
• Communicate effectively with both technical and non-technical audiences, tailoring language and detail appropriately.
• Analyse test results and provide actionable feedback to improve product quality.
• Ensure compliance with QA standards, processes, and best practices.
• Enhance the testing process through continuous improvement initiatives, project retrospectives, and lessons learned activities.
• Provide quality assurance throughout all stages of the software development lifecycle, including requirements gathering, design, development, and testing.
• Collaborate with IT and project teams to ensure environments are fit for purpose, available when needed, and aligned with project delivery timelines.
• Take ownership of test data management by designing, preparing, and maintaining relevant datasets to support comprehensive and accurate testing across multiple environments. Ensure data integrity, confidentiality, and compliance with organisational policies throughout the testing lifecycle.
• Support the Change department during release periods and project implementations.
• Support the Change team with the test process, including the creation and review of test schedules, test scripting, defect management, and peer reviews.
• Ensure compliance with company policies and procedures throughout the quality assurance lifecycle.
• Contribute to continuous improvement initiatives within the Quality Assurance function that seek to improve collaboration with the business, internal support teams and enhance ways of working.
• Ability to work on multiple projects at one time, pro-active prioritisation, management and planning of own diary and ensuring work is completed to approved deadlines.
• Provide hands-on training and feedback, encouraging learning through pairing, shadowing, and structured development plans.