Accountabilities

• Design and implement comprehensive testing plans and strategies covering UI, API, load, performance, integration, and regression testing across web and client/server products.
• Own key QA activities, including quality metrics, industry best practices, testing processes, and continuous improvement initiatives.
• Evaluate, recommend, configure, and maintain tools and technologies that support effective quality assurance.
• Build, maintain, and execute automated test suites for front-end and back-end components using tools such as TestComplete and ReadyAPI.
• Develop and maintain test scripts and environments, including processes for refreshing environments and supporting repeatable testing.
• Create and execute manual and automated test cases, document defects, and collaborate with development teams to resolve quality issues.
• Collect and analyze product-quality metrics over time to identify trends, risks, and opportunities for improvement.
• Work closely with developers and other QA professionals to improve testing coverage, software reliability, and release quality.
• Translate technical information into clear release notes, presentations, and documentation that can be understood by non-technical stakeholders.
• Help integrate emerging technologies, including AI-enabled tools, copilots, automation, and other productivity solutions into QA workflows while applying appropriate security and professional judgment.
• Contribute to the evolution of QA practices, processes, and methodologies across development teams.
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Requirements

• 3+ years of professional experience in software quality assurance, with a thorough understanding of the software development lifecycle and QA principles.
• Hands-on experience creating and executing both manual and automated test cases, including automated testing with TestComplete and SQL.
• Strong experience with Microsoft SQL and the ability to understand database-related testing requirements.
• Experience working with ReadyAPI or comparable API testing tools.
• Familiarity with bug-tracking and development-management platforms such as Jira or Azure DevOps.
• Ability to communicate technical concepts clearly to non-technical audiences through release notes, presentations, documentation, and other materials.
• Strong analytical and problem-solving abilities, with an aptitude for investigating defects and identifying underlying causes.
• Comfortable working independently, managing responsibilities with limited supervision, and maintaining accountability for deliverables.
• Collaborative communication style and the ability to work effectively with QA, development, and cross-functional teams.
• Strong commitment to accountability, respect, integrity, discipline, and continuous improvement.
• Curiosity and willingness to adopt AI-enabled technologies and automation tools to improve efficiency and solve technical problems responsibly.
• Knowledge of utility CIS systems is an asset.
• Experience with GitHub repository strategies, ALM, build automation, packaging, or test automation best practices is an advantage.
• Ability to read C# and SQL code and assist developers with identifying potential root causes is an asset.
• Experience leading, delegating, or coordinating QA activities across multiple development teams is a plus.
• Ability to travel approximately 5% as required; candidates must hold a valid passport and be legally eligible for international travel to relevant destinations.
• Preference may be given to candidates who can work within EST or CST time zones.