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Quality Assurance Analyst (Quezon City) | Onsite at Tasq Staffing Solutions, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interaction Auditing, Coaching & Feedback, Compliance Verification, Trend Analysis, Calibration, Healthcare Quality Assurance, Performance Monitoring, Data Privacy Compliance

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Quezon City) Shift Schedule: Following EST Target Start Date: July 13, 2026 Requirements: At least 1 year of experience as Healthcare Quality Assurance Can start ASAP; Target start date on July 13, 2026 Willing to work onsite in Vertis North Responsibilities: Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics. Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques. Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards. Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements. Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.

Responsibilities

The role involves monitoring and scoring live interactions across various channels to ensure quality and compliance. It also requires providing feedback to agents and analyzing performance trends to propose process improvements.