SUMMARY:

The Senior Quality Assurance Analyst is responsible for applying Quality Assurance/Release Management concepts to test application changes or enhancements. This position will interact with Clinical, Revenue Cycle and Technical Leaders, Project Managers and Analysts. This position will also develop, evaluate, revise, apply and document quality assurance processes, methods, and test plans to inspect and test a variety of IS applications and workflows. This position also develops, audits, monitors, and enforces the established release management processes and policies in support of cross-domain configuration integration, testing, completeness, and consistency.

EDUCATION/SKILLS

• Bachelor’s degree in an Information Systems related field or 4 years of related IT/Operational experience in a Healthcare environment.

Experience

• Minimum of 5 years’ progressive healthcare experience
• Demonstrated experience managing QA efforts for large, enterprise-wide software implementations
• Demonstrated experience assessing current-state QA processes, and implementing QA best practices and related technologies, reducing waste, and maximizing efficiency

Licenses, Registrations, or Certifications

• Epic application certification / proficiency preferred

Work Schedule:
5 Days - 8 Hours

• Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary.
• Quickly and decisively acts in fast changing, unpredictable situations, shows tremendous amount of initiative in tough situations, is exceptional at spotting and seizing opportunities, proactively plans projects and tasks
• Applies advanced level understanding of QA processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative relationships; Ensures the needs of the project stakeholder are fully represented in all testing efforts.
• Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience.
• Possesses the skill to develop strong and positive relationships with stakeholders at all levels. Is respected as an expert and stakeholders demonstrate confidence in the individual.
• Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting
• Demonstrates an advanced level of understanding and applies expertise to help meet stakeholder goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice.
• Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders, and leaders. Consistently displays superior judgment. Reputation for high-quality decisions.
• Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions.
• Able to understand complex QA processes and propose solutions for automation as needed. Has the ability to conduct integrated and regression testing for updates, upgrades, and new 3rd party applications.
• Able to evaluate all available tools to implement testing automation wherever possible, allowing QA processes to simultaneously be made more comprehensive and more efficient.
• Proactively and independently troubleshoot testing and resolves complex issues without direction.
• Proactively promotes and adheres to IS standards/protocols. Demonstrates expert understanding of all aspects IS, including systems, applications, operations, and support.
• Testing deliverables demonstrate exceptional ability to address complex stakeholder needs. Earns the confidence of project management. Sets the bar for team quality work.
• Independently manages medium to large QA processes. Collaborates with team members as needed.
• Leads and evaluates QA process analysis, including test script modification as needed. Able to view things through both a technical and operational lens. Responsible for completing working level gap analysis and providing recommendations.
• Coordinates multiple vendors/applications to meet QA Process needs. Independently works with external vendors in resolving issues and coordination as needed. Leads and coordinates across QA Processes for high impact vendor changes.