Quality Assurance Analyst

at  State of Georgia

Make a difference and join the DCA Team! DCA gives employees more to do than merely make a living. We are serious about helping Georgia’s families live more abundantly with a greater sense of hope and achievement. If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.

GENERAL DESCRIPTION

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to partnering with communities to help create a climate of success for Georgia’s families and businesses. DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.

POSITION SUMMARY:

The Quality Assurance Analyst (QAA) will be responsible for: coordinating quality assurance checks; assisting with internal and external audits; assisting in developing database components for internal audits; assisting in the research and analysis of best practices; assisting in the implementation of procedural and policy changes through written protocols and training activities and disseminating other relevant information regarding quality assurance checks. The QAA will serve as liaison between DCA, landlords, participants, auditors and quality assurance professionals, informing Housing Choice Voucher Program (HCVP) Management of any special situations and requesting guidance, as needed. The QAA is responsible for performing internal auditing activities for DCA, including quality control reviews regarding compliance to all applicable regulations, policies, and requirements.
Under general supervision, the QAA will assure compliance with Section 504, Title II of the ADA, and the Fair Housing Act applicable regulations and accessibility standards and the Voluntary Compliance Agreement between DCA and HUD. Complete and assure timely responses to all reasonable accommodation’s requests from HCV applicants and participants. Facilitate interactive process with applicants and residents and their health care providers. Advise staff and the DCA Senior Leadership team concerning reasonableness of accommodations and propose strategies for resolving disputes. Work with other organizations and agencies on issues related to accommodation of disabilities. Establish and maintain effective systems to assure compliance with all of the above.

OTHER REQUIREMENTS:

Must consistently meet DCA’s attendance requirements and the position’s work schedule (Mon- Fri: 8:00 am – 5:00 pm). Must be able to travel in a timely and reliable manner to DCA properties within the State limits. ADA reasonable accommodation requests will be granted full consideration.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in business, public administration, urban studies, social services, or related field preferred. Law degree, training or experience in the legal or compliance fields, a plus; Four (4) years of experience in a quality control or internal audit position; or the equivalent combination of education and experience which meets the minimum qualifications requirement may be substituted. An equivalent combination of education, training and experience that provides the required knowledge and abilities will be considered.
Housing Professional Certifications is a plus, e.g., Nan McKay Housing Choice Specialist Certification, Housing Specialist, Rent Calculation, etc.
Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.
Knowledge of Section 504, Title II of the ADA, and/or the Fair Housing Act including the regulations implementing those statutes and applicable accessibility standards.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Problem Solving: Distinctive problem solving and analysis skills, combined with impeccable business judgment, leadership skills, and ability to communicate with a senior management team.
• Analytical Thinking: Excellent analytical skills: an attention to detail with a focus on results, the ability to analyze raw data and apply creative/innovative analysis, and the capability to form key, succinct, and actionable insights/recommendations.
• Attention to Detail: Demonstrates concern for thoroughness and accuracy and strong ownership of work product
• Initiative: Identifies immediate action needed
• Managing Work Responsibilities: Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.
• Quality Management and Assurance: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Strong work knowledge of the regulatory requirements of the Housing Choice Voucher Program and DCA’s operations. (i.e., HUD Regulations, DCA’s Operations Manual & Procedures).
• Understanding of the civil rights, complaint, and enforcement procedures of persons with disabilities.
• Aptitude to work across various functional areas and to interact with individuals across all levels throughout organization.
• Capability to communicate concisely, accurately, and clearly in person, by telephone and in writing to convey accurate information as appropriate for the audience.
• Ability to quickly learn and adapt to changing conditions. Example: Develop a strong understanding of company initiatives within ninety (90) days from date of hire.

DCA IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU NEED AN ACCOMMODATION FOR AN INTERVIEW, PLEASE CONTACT THE HUMAN RESOURCES OFFICE AT (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.
All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
High school diploma/GED and one (1) year of experience required at the lower level Prgm Consultant 1 (GSP090) or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job

Plans and conducts in-depth reviews of DCA records, files, and procedures to determine whether DCA practices are in compliance with applicable Federal, State and local laws and meet the performance requirements of HUD’s Section Eight Management Assessment Program (SEMAP). The process includes ensuring appropriate forms are signed and dated, calculations are correct, required documentation is current, and all assets and liabilities accounted for.
Regularly reviews HUD and DCA rules and procedures to ensure accuracy of quality control reviews are established to ensure that DCA quality standards become visible, repeatable, and measurable.
Completes a detailed checklist for each file reviewed to ensure errors/cures have been appropriately addressed and file meets quality control standards.
Interprets and applies procedures to maintain required internal control records to document SEMAP scores.
Cooperates with outside auditors in any undertaking that may expedite their work.
Carries out remedial strategies for programs and projects found not to be in compliance with funding sources and/or not meeting program and project objectives.
Prepares reports with analysis of quality control reviews to facilitate error rate tracking, file submission, file status, certifications/recertifications, and other HCVP functions.
May compile information regarding staff performance and training issues and prepare reports regarding individual staff or targeted training focused on continuous process improvement and a sense of quality awareness.
Prepares summarized reports in a clear, understandable format for appropriate DCA management personnel indicating how many files were tested, what program and/or area was reviewed, and what deficiencies were identified.
Handles documents on a variety of general personal and technical topics of a highly confidential nature and maintains the confidentiality of all documents and information received by or in the possession of the employee.
Accountable for consistent adherence to strong DCA standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of DCA materials, supplies, resources, and other assets.
Oversee and coordinate DCA’s responsibilities to provide reasonable accommodation(s) to housing applicants, residents and members of the public.
Work with DCA management, staff, medical providers, housing applicants, residents, and resident advocates to obtain information to analyze and determine reasonable accommodation requests. Manage and coordinate appeals to and provide staff support to the Senior Leadership.
Manage DCA’s compliance with Section 504 and HUD’s implementing regulations and compliance with Title II of the ADA as it pertains to the HCV Program.
Ensure timely distribution and receipt of a variety of records, reports, and other materials as they pertain to Section 504 and the VCA.
Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; report hazardous conditions or unsafe work practices to supervisor; and follow all safety and health guidelines, practices, policies and procedures. Monitor and enforce the agency’s Safety and Health Program, and actively support and participate in Emergency Preparedness tasks and program.
Participate in the creation and implementation of department trainings, training material, and policy enforcement.