Quality Assurance Analyst - Suncorp Bank

at  ANZ Banking Group

Job Title: Quality Assurance Analyst - Suncorp Bank
Req ID: 79625
Department: SB Business Operations
Division: Suncorp Bank
Location: Brisbane
About Us
At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
As a Quality Assurance Analyst, you will support the first line of defence (1LoD) risk and compliance oversight in relation to key risk practices within the Business Banking portfolio - supporting the business leaders in managing their risks and obligations, developing their people and keeping their promises to customers. The role will also assist in the establishment and maintenance of monitoring and supervision services program across Business Banking by using extensive knowledge of the industry operational and financial environment, together with expertise in risk management.
A core component of this role includes maintaining and enhancing Suncorp’s customer identification practices (Applicable Customer Identification Procedures (ACIP) and Know Your Customer (KYC) at onboarding for non-individual within Business Banking – which underpins Suncorp’s obligation to Protecting Our Customers.
Role Location: 80 Ann Street, Brisbane QLD 4000
Role Type: Permanent, Full-time (37.5 hours/week)
What will your day look like?

AS A QUALITY ASSURANCE ANALYST, YOUR ACCOUNTABILITIES INCLUDE:

Responsible for quality assurance relation in relation to customer onboarding.
Support the KYC Capability Lead and Manager Centre of Excellence with 1LOD risk requirements to deliver robust and consistent quality management frameworks for customer onboarding.
Support the uplift of KYC knowledge within frontline teams, including training to business on KYC compliance and obligations – includes engaging with relevant business areas to drive implementation.
Understand business risk and compliance requirements (policies, regulation, advice models and quality assurance) and support business teams with adhering to requirements through the provision of findings and advice.

Please refer the Job description for details