We are seeking a Quality Assurance Analyst to join our Web Applications team.
Location: Remote (Within Canada)
Hybrid (Windsor, ON | Ottawa, ON)
Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the fifth largest insurance brokerage in the world with 16,000 employees and more than 475 offices.
Why we are different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

REQUIRED SKILLS AND QUALIFICATIONS

• Post-secondary diploma/degree in Computer Science or equivalent experience
• Strong verbal and written communication skills
• Experience manually testing software/web applications
• Experience writing and executing comprehensive test plans which validate both technical and business requirements
• Desire and ability to learn new methodologies and skills
• Self-sufficient and able to work autonomously
• Collaborative and able to work on a team
• Strong dynamic programming language skills
• We use Python and JavaScript
• Experience testing web applications with automation tools
• We use Pytest, Selenium, and PlayWright
• Strong problem solving and analysis skills
• High attention to detail

USEFUL SKILLS AND EXPERIENCE

• Git
• CI/CD platforms (CircleCI, Travis CI, Jenkins, etc.)
• Building and working with REST APIs
• Logging and monitoring platforms (Sentry, Datadog, NewRelic, etc.)
• Task and project management via Jira and Asana
• Workplace messaging via Slack and Teams
• Experience building frontend and backend systems using common frameworks
• We use Django and React
• Familiarity with some of the supporting technology we use:
• AWS and Linux environments
• Docker and Kubernetes
• PostgreSQL or MySQL
• Redis and Memcached
• Celery Task Queue or RabbitMQ
• Insurance/Financial industry
• Agile Scrum
• Bilingual: English & French (Asset)

THE ROLE

The Web Applications team is primarily responsible for the planning, development, deployment, and ongoing maintenance of customer-facing web applications that allow our visitors to quote, purchase and modify their insurance policies online.
As a Quality Assurance Analyst on the team, you’ll improve the reliability, performance, and stability of the applications within our portfolio through automation of test cases, manual testing, regression testing, and the identification of application defects to be remedied by application developers.
You will have the opportunity to use cutting edge tools to help design and build performant and reliable applications to deliver exceptional experiences to our insurance industry customers. We use the same technology as the cool kids, with the same remote work capabilities. We want awesome, so if you’re looking for more than a job, begin a new adventure with us. You’ll enjoy paid HUB days (on top of vacations) and great benefits. Go ahead, tell us how awesome you are, and we’ll brag a little about ourselves too.

KEY RESPONSIBILITIES

• Design and implement automated tests for applications following industry and team best practices
• Plan and conduct manual testing where automated testing opportunities do not exist today and where automation is unlikely to occur (ie. legacy systems)
• Plan and conduct regression testing to ensure that unintended changes are not introduced
• Collaborate with team members to plan, document, estimate and execute projects
• Stay up to date with industry best practices and new technologies and tools
• Research, propose and implement improvements to products and workflows
• Automate tasks and build tools to increase efficiency
• Identify & help mitigate project risks (security, technical, and otherwise)
• Learn and understand the needs of our customers and the business and design solutions that positively impact both
• Prioritizes available tasks and personal workload to meet the team’s goals and respond to emergency situations effectively