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Quality Assurance Analysts at Flatworld Solutions (Philippines), Inc.

Davao City, Davao Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BPO Experience, Contact Center Operations, Communication, Attention To Detail, Objectivity, QA Tools, CRM Systems, Microsoft Office Suite, Constructive Feedback, Data Analysis

Industry

Outsourcing/Offshoring

Description

Are you passionate about driving excellence in customer experience? Join our team as a Quality Analyst and play a key role in ensuring every interaction meets world-class standards. Key Responsibilities: Evaluate voice calls, emails, chats, and social media interactions using quality scorecards and guidelines. Ensure agent compliance with company policies and client requirements. Provide objective, actionable feedback that helps agents improve. Record and analyze data to identify trends, process gaps, and training needs. Participate in calibration sessions and contribute to refining QA standards. Collaborate across teams to strengthen processes and enhance customer satisfaction. Requirements 1–2 years of BPO experience No QA experience required Strong understanding of contact center operations. Excellent communication, attention to detail, and objectivity. Proficiency in QA tools, CRM systems, and Microsoft Office Suite. Skilled in providing constructive, data-driven feedback. Benefits Why Flatworld Philippines: At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer: Competitive compensation packages Comprehensive health coverage including HMO and Life Insurance Opportunities for professional growth and development A supportive and dynamic work environment Free meals and other wellness benefits Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team. Your journey with Flatworld Philippines starts here!

Responsibilities

Evaluate various customer interactions using quality scorecards and guidelines to ensure compliance with company policies. Provide actionable feedback to agents and analyze data to identify trends and training needs.