You will be:

Leading our Quality Assurance framework

• Owning and maintaining the First Line Quality Assurance framework, methodology and governance
• Ensuring QA activity is delivered consistently and in line with agreed standards and risk appetite
• Leading and developing colleagues responsible for quality assurance reviews across operational processes
• Overseeing calibration, trend analysis and reporting to provide consistent, meaningful management information
• Identifying emerging themes, control weaknesses and potential customer outcome risks
• Driving continuous improvement across QA methodology, reporting and oversight
• Ensuring QA findings lead to clear actions, ownership and measurable remediation
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Managing operational risk activity

• Leading the day-to-day delivery of First Line Operational Risk activity
• Managing and developing Operational Risk Analysts responsible for incident and breach reporting, issue assessment, root cause analysis, remediation tracking and thematic analysis
• Supporting business areas to identify, assess and manage operational risks and control weaknesses
• Ensuring incidents are recorded, investigated and escalated appropriately
• Monitoring remediation plans to ensure actions are completed effectively and within agreed timescales
• Helping to embed a strong risk and control culture across operational teams
• Contributing to operational resilience and continuous improvement initiatives
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Governance and stakeholder management

• Producing clear and meaningful management information for senior leaders and governance forums
• Building strong working relationships across Operations, Risk, Compliance and wider business teams
• Supporting regulatory, audit and assurance activity when required
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