Quality Assurance and Service Improvement Officer (Internal Applicants Only at Leicestershire County Council

Glenfield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

42699.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Service Improvement, Performance Management, Project Management, Change Management, Data Analysis, Stakeholder Engagement, Quantitative Analysis, Qualitative Analysis, Interpersonal Skills, Communication Skills, Governance Procedures, Operating Models, Strategic Planning, Continuous Improvement

Industry

Government Administration

Description

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS Organisation: Leicestershire County Council Work Location: County Hall, Glenfield, LE3 8RA Salary: Grade 11 - £39,939 - £42,699 per annum (pro rata for part-time) (pay award pending) Working Hours: 37 hours per week Contract Type: Fixed Term, 12 Months Closing Date: 13th July 2026 Interview Date(s): 29th and 30th July 2026 About the Role Leicestershire County Council have an exciting opportunity for a 12-month fixed term role based within the Adults and Cultural Services Lead Practitioners team. You will work under guidance and supervision in the Lead Practitioner Team to establish, maintain, and regularly review the core elements of assurance and performance frameworks, including the department’s operating models and governance procedures. This ensures that all strategic planning and operational requirements are effectively implemented and embedded across the department. You will maintain up-to-date knowledge of relevant specialist, technical, legislative, and regulatory requirements within defined areas of responsibility, including quality assurance and stakeholder engagement, to ensure compliance and best practice are consistently applied About You This role will suit an individual passionate about showing how our services make a difference and who has experience in supporting service improvement and able to demonstrate that our services are helping to improve outcomes for residents by establishing and applying the delivery of quality standards within adult social care. To apply for this post, you must have: * Educated to degree (or equivalent experience) level in a relevant subject * Excellent organisational skills and ability to work under pressure and project or change management experience. * A good understanding of performance management, continuous improvement, quality assurance and service improvement tools * The ability to analyse and interpret quantitative or qualitative data and presenting findings to a wide range of audiences. * Excellent interpersonal skills, and the ability to influence * Excellent communication skills to present information both written and verbal to a range of audiences. * Have a good understanding of methodologies and techniques to collect and analyse qualitative data In addition, we also expect you to share our commitment to our values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1004] and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer [https://www.gov.uk/government/collections/disability-confident-campaign]. Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. For more information or an informal discussion, please contact: Nikki Rainbow – Lead Practitioner for Quality & Performance Telephone: 0116 305 3016 Email: Nikki.Rainbow@leics.gov.uk [Nikki.Rainbow@leics.gov.uk] How to Apply At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1001] section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support [https://emss.org.uk/support]. By applying for this post, you agree to our Terms and Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1006] About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/the-application-process] Our Organisational Values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/pages/1004] Our Employee Benefits [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/employee-benefits] Working for Us [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/an-inclusive-workplace]

Responsibilities

Establish and review assurance and performance frameworks, including operating models and governance procedures. Ensure strategic planning and operational requirements are embedded across the department while maintaining compliance with legislative and regulatory requirements.