Quality Assurance and Training Manager at NOVA Behavioral Health

Goldsboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Integrity, Data Analysis, Training Development, Compliance Auditing, EHR Management, Regulatory Adherence, Staff Mentorship, Plan of Correction Implementation, Public Speaking, Trend Identification, Life Safety Standards, Record Keeping

Industry

Mental Health Care

Description

Description Are you a precision-driven leader who thrives on clinical excellence and empowering teams through top-tier training? The Opportunity: Nova is seeking a Quality Assurance & Training Manager to serve as the clinical "Integrity Lead" for our 8-home ICF-IID program. This is a high-impact role designed for a "Compliance Architect"—someone who can master the data within our systems while building the competency of our frontline staff through training and development. The Mission: You will be the primary safeguard for our agency’s clinical operations. You are responsible for ensuring that all 8 homes—conveniently located within a 15-minute radius—are survey-ready and staffed by highly competent caregivers. You will act as the "Objective Third Eye" for the Program Director, using digital tools and on-site mentorship to ensure our 24/7 environment exceeds all state and federal standards. Key Responsibilities: Clinical Integrity Lead: Directly oversee the "Health" of our consumer records, ensuring that every ISP, consent, and care plan is current, signed, and audit-proof. Workforce Development: Lead the New Employee Orientation (NEO) and design specialized training programs that transform new hires into elite, clinical caregivers. Digital Audit Master: Utilize EHR dashboards to monitor real-time documentation trends, identifying and correcting "red flags" before they become compliance issues. On-Site Compliance: Conduct regular "Mock Surveys" and environmental checks to ensure our group homes meet all NC DHSR and Life Safety standards 365 days a year. Regulatory Partner: Lead the implementation of Plans of Correction (POC), working as a strategic advisor to House Managers and the Program Director. Operational Reporting: Run and present weekly key metrics to the leadership team, providing a data-driven "Snapshot" of agency compliance and staff competency. Requirements Required Education & Experience: Education: High School Diploma or Equivalent (Preference given to candidates with an Associate or Bachelor’s degree in a Human Services field). Experience: Minimum 2+ years of experience in Medical Records and Electronic Health Records (EHR), preferably in a disability services or ICF/IID setting. Background: Previous experience working with individuals with intellectual and developmental disabilities (IDD) is highly preferred. Knowledge, Skills, & Abilities: Analytical Skills: Ability to run complex data reports and identify trends within clinical documentation. Communication: Strong public speaking and facilitation skills for leading staff training. Regulation Fluency: Familiarity with North Carolina Mental Health regulations and DHSR survey processes. Mobility: Must be able to travel between all 8 homes (within a 20-minute radius) for on-site audits.

Responsibilities

This manager will serve as the clinical integrity lead, overseeing the accuracy of consumer records, ensuring all documentation (ISP, consent, care plans) is current and audit-proof across 8 ICF-IID homes. Key duties include leading new employee orientation, designing specialized training, conducting mock surveys, and implementing Plans of Correction.