Review and approve product release for distribution, ensuring quality requirements are met and decisions are appropriately documented.

- Investigate temperature excursions and assess their impact on product quality.

- Manage customer complaints and returned product assessments, coordinating investigations and appropriate follow-up actions.

- Prepare quality reports and performance metrics, highlighting trends, risks and improvement opportunities.

- Support quality risk assessments, deviation investigations, root cause analysis and corrective and preventive actions (CAPAs).

- Maintain training records and support the delivery of GDP, GMP and procedural training.