Quality Assurance Associate at Metrobank

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Tasks, Project Status Updates, Scheduling, Meeting Coordination, Documentation, Regulatory Compliance, Policy Adherence, Performance Tracking, Efficiency Monitoring, Quality Assurance Monitoring, Business Analytics, Reporting, Process Improvement, Relationship Management, Risk Reporting

Industry

Banking

Description

Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo u need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Quality Assurance Associate Job Summary: Support the QAD Head, QA Officers, and MIS Team with administrative tasks such as: -Preparing and consolidating project status updates -Scheduling calendar invites -Coordinating meetings and documenting minutes -Liaising with various units of the bank to align project requirements and resources Monitor progress and timelines of QA-related initiatives and assist in documentation efforts -Ensure QA transactions are conducted in compliance with regulatory standards and internal policies -Rigorously track end-to-end delivery performance and unit efficiency Assist with: -Quality assurance monitoring and process controls -Business analytics and reporting -Training and development support -Process improvement projects and initiatives Role Opportunities: Process and Operations Supports the QAD Head in day-to-day business management of the unit, including: -Managing relationship between the Business Unit service recipients, other support functions, and BOSG. -Negotiating and finalizing service level agreements and other administrative arrangements. -Generating management reports to monitor overall service quality. -Identifying and executing efficiency improvement -Assessing new activities and expansion in scope of activities -Planning and rolling out of new activity Participates in projects where centralization and simplification is required. Respond to client queries and identify new opportunities for QAD Keep all key stakeholders and providers informed of the status of projects through timely communication and reporting Risk and control Provides appropriate risk reporting to Management. Implements operational risk, control methodologies and tools. Establish visibility of the internal control status. Provides input to improve existing procedures and processes within QAD’s operational framework. People Develop own’s leadership, functional and technical skills. Provide support where and when needed. Others Performs other related functions that may be assigned from time to time Other Details: Rank: Rank and File Unit: Branch Banking Sector / Branch Operations Support Group / Centralized Processing Division / Quality Assurance Department Location: GT Capital Tower, Ayala Avenue, Makati City

Responsibilities

The Quality Assurance Associate will support the QAD Head, QA Officers, and MIS Team by handling administrative tasks such as preparing status updates, scheduling meetings, and documenting minutes, while also monitoring QA timelines and ensuring compliance with standards. This role involves tracking delivery performance, assisting with quality assurance monitoring, business analytics, and supporting process improvement initiatives.