Salary: £30,000 per annum
Contract Type: Full-time, Permanent
Hours: Monday to Friday
Location: Hybrid (base of operations Head Office, Chorley). Frequent travel across services (supported living and residential)
Reports to: Head of Quality

ABOUT THE ROLE

We are seeking a passionate and detail-oriented Quality Assurance Auditor (QAA) to join our Quality Team. Reporting directly to the Head of Quality, the QAA will play a vital role in maintaining and enhancing the quality and compliance of our services across supported living and residential settings.
This role supports the delivery of a high-quality service by completing audits, identifying areas for improvement, and supporting managers to implement agreed actions. The ideal candidate will have a strong understanding of CQC standards, a keen eye for detail, and a collaborative, coaching-led approach to driving continuous improvement.

KEY RESPONSIBILITIES

• Complete scheduled Quality Assurance audits using standardised tools (MOA Benchmarking and paper-based audits) across services.
• Raise clear, actionable recommendations and work with managers to support implementation and improvement.
• Analyse audit findings and other quality data (e.g., incident patterns, compliance scores) to identify trends and risk areas.
• Support the Head of Quality in developing, reviewing, and refining audit tools.
• Provide quality-focused support to PBS Practitioners, Registered Managers, Business Development, and Training colleagues.
• Collaborate with local teams to help services prepare for and respond to internal and external compliance reviews (e.g., CQC, local authority, ICB).
• Maintain awareness of legislative, regulatory, and best practice changes in adult social care and advise on potential impacts.
• Contribute to the development and review of policies and procedures, as needed.
• Maintain high standards of documentation, feedback, and reporting following each audit visit.
• Build constructive and supportive relationships with operational teams to promote a culture of learning, development, and improvement.
• Attend Quality Team and service meetings as required to share findings, updates, and good practice.
• Participate in ongoing learning and supervision to ensure continued personal and professional development.