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Quality Assurance (Call Monitoring) - No Weekends at United Collection Bureau Inc
Toledo, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

15.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Monitoring, Quality Assurance, Compliance Monitoring, Communication Skills, Attention To Detail, Microsoft Excel, Microsoft Word, Microsoft Outlook

Industry

Financial Services

Description
Description Looking for a detail-oriented role where you can listen, review, and help improve customer service? United Collection Bureau is hiring a Quality Assurance Representative to support our call center team by reviewing calls and ensuring quality and compliance standards are met. This is a great opportunity for someone who enjoys working independently, staying organized, and supporting team performance. No prior QA experience? That’s okay — we provide training! Pay & Schedule: Pay: $15/hour + full benefits package Schedule: Monday–Friday, Day Shift (No weekends!) Location: Toledo, OH (In-person) What You’ll Do: Listen to recorded calls and evaluate employee performance Ensure employees follow company and compliance guidelines Provide feedback to supervisors and managers Track performance using monitoring tools Assist with escalation calls when needed Why You’ll Love This Role: Monday–Friday schedule (no weekends!) Paid training provided Full benefits package (medical, dental, vision, 401k, PTO) Supportive team environment Opportunity for growth within the company Requirements High School Diploma or equivalent Strong attention to detail and communication skills Comfortable using a computer and learning new systems Basic Microsoft Office experience (Excel, Word, Outlook) preferred
Responsibilities
The role involves listening to recorded calls to evaluate employee performance and ensure adherence to company and compliance guidelines. The representative will provide feedback to management and track performance using monitoring tools.