Quality Assurance Clinician- Concord, CA at Planned Parenthood CWNY

Concord, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

96.92

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Medical Record Audits, Data Collection, Microsoft Excel, Epic System, Clinical Risk Management, Patient Care, Documentation Compliance, Training Resources, Patient Education, Leadership, Communication, Problem Solving, Attention to Detail, Diversity and Inclusion, Team Collaboration

Industry

Hospitals and Health Care

Description

Planned Parenthood Northern California (PPNorCal) is seeking a Quality Assurance Clinician in Concord, CA. This role is part-time, 24 hours per week with a hybrid schedule. PPNorCal provides a comprehensive benefits package including 50% employer paid medical insurance, dental and vision coverage, employer paid life and long-term disability insurance, 3 weeks of paid time off to start, (prorated based on your weekly hours), 10 paid holidays, and a 403(b) retirement plan with up to 4% employer match after 12 months and 1000 hours of service. Work Schedule Monday: 8:30 AM – 5:00 PM Tuesday: 8:30 AM – 5:00 PM Wednesday: 8:30 AM – 5:00 PM This position is currently represented by SEIU Local 1021. APPLICATION INSTRUCTIONS: Please include a cover letter with your application describing your interest in this position and how your experience aligns with the role. SUMMARY The Quality Assurance (QA) Clinician plays a key role within the Clinical leadership team, supporting PPNorCal’s commitment to delivering high-quality clinical care. This position primarily collaborates with the Clinical Quality Assurance team and the Sr. Director of Clinical Quality Assurance to conduct medical record audits and determine corrective actions, review and evaluate medical incident reports, and assess the organization’s medical systems and processes to ensure compliance and continuous improvement (e.g., participate in the PPNorCal routine site visit audit). Under the guidance of the Senior Director of Clinical Quality Assurance, Director of Clinician Training and Clinical Development, and the Medical Director, and in partnership with the Director of Clinical Practice, the Quality Assurance Clinician provides essential support and maintenance of Epic templates, workflows, and helpful documentation tools such as job aids and training resources related to the OCHIN Epic system. The Quality Assurance (QA) Clinician dedicates 24 hours of weekly work to project based quality assurance and Epic documentation administrative activities, often working independently and with remotely. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Complies with PPNorCal Medical Standards and Guidelines to ensure safe, evidence-based clinical practices. * Delivers all responsibilities with professionalism and a patient-centered approach, in alignment with PPFA’s Manual of Medical Standards and Guidelines (MS&Gs), PPNorCal policies and procedures, and applicable state and federal regulations. * Contributes to the delivery of high-quality health care by actively engaging in quality assurance and medical risk management initiatives, ensuring compliance with PPFA, Title X, state licensing requirements, CLIA, and OSHA standards. * Demonstrates advanced proficiency in Microsoft Excel, Word, PowerPoint, and Epic to support clinical audit performance, medical incident tracking, report writing, and professional presentations. * Fosters a culture where clinical quality and safety are shared responsibilities, emphasizing system-focused performance improvement and accountability without blame. * Collaborates with the Sr. Director of Clinical Quality Assurance to oversee the Clinical Quality Improvement Program, ensuring alignment with organizational goals. * Under the direction of the Sr. Director of Clinical Quality Assurance, executes the annual audit schedule in accordance with PPFA and Title X requirements. 1. Assists with data collection and analysis to support audit findings. 2. Identifies areas of clinical risk and recommends mitigation strategies. 3. Supports health centers in developing and implementing corrective action plans, ensuring measurable improvements. 4. Presents audit results, corrective actions, and progress updates to the Clinical Quality Assurance Team. 5. Collaborates with program directors and managers to enhance the quality and effectiveness of clinical programs. * Participates in Clinical Leadership, Clinical Quality Assurance, and Epic Documentation Workgroup meetings to discuss audit findings, corrective actions and uses data to inform strategic decisions and continuous quality improvement (CQI) initiatives. * Collaborates with the Clinical Leadership Team to review and disseminate updates to medical standards and guidelines. 1. Serves as a clinical resource for affiliate clinicians, registered nurses, center directors, and staff regarding medical protocols, policies, and procedures. 2. Contributes to the development and revision of medical forms and patient education materials. * Participates in the annual health center site visit process to support quality and compliance. * Presents clinical cases and findings to the Peer Review Committee to support continuous learning and quality improvement. * Epic Certification, Clinical Build, and Documentation Compliance 1. Obtains and maintains Epic Clinical Content Builder certification 2. Manages and maintains clinical documentation within the OCHIN Epic DEV environment, including Notes, SmartSets, SmartPhrases, SmartTexts, and Patient Education Sheets, to ensure alignment with current PPFA Medical Standards & Guidelines. 3. Collaborates with program directors and the training team to optimize documentation workflows. 4. Submits and tracks Epic clinical content management tickets through OCHIN Jira, providing regular status updates to internal stakeholders. 5. Reviews and assesses EpicCare Ambulatory change requests, maintains a centralized repository of clinical build requests, delivers timely feedback to requesters, ensures integration into the EHR, and coordinates updates with training initiatives. 6. Revises Epic job aids and communicates documentation updates via email and Hot Flashes. 7. Participates in the ADM-123 process for new clinical initiatives (e.g., medications, labs, and procedures) by submitting Jira tickets for code investigation and collaborating with Clinical Operations, E.H.R. Support, and Revenue Cycle teams for testing as needed. * Provides support for grants and special projects as assigned. * Engages in agency-wide task forces to advance organizational initiatives. * Role-models and champions leadership in the implementation of PPNorCal’s Diversity, Equity, and Inclusion (DEI) plan. ESSENTIAL DUTIES AND RESPONSIBILITIES OF ADVANCED PRACTICE CLINICIAN include the following. Other duties may be assigned: * Works in the health center providing comprehensive clinical sexual and reproductive health care services to all patients in accordance with evidence-based practice protocols. * Utilizes knowledge of and experience in patient care to: * Obtains a basic health history and comprehensive gynecological (GYN) history. * Performs a general physical exam, breast exam, GYN exam, and male genitourinary exam * Recognizes common breast and GYN deviations from normal and provide management or referral as appropriate * Recognizes common non-GYN deviations from normal and provides management or referral as appropriate * Provides preventive care, including screening for breast and cervical cancers * Obtains and interpret laboratory tests and results related to GYN visits * Performs and interpret transvaginal and abdominal ultrasounds * Screens for contraindications and special conditions to contraceptive methods * Provide appropriate contraception to patients, including intrauterine contraceptives (IUDs) and implants 1. Tests and treats STDs and other infectious conditions 2. Provides PrEP and nPEP to prevent HIV infection 3. Provides care across the reproductive health lifespan, including basic infertility services and menopause management 4. Provides medication abortion, early pregnancy complication management, and other special services as appropriate by licensure 5. Assesses and manage complications from surgical abortion, medication abortion, and vasectomy 6. Provides care for patients of all gender identities, including gender-affirming care 7. Exercises a commitment diversity, equity, and inclusion in all interactions with patients and staff 8. Constructs an accurate assessment and plan based on history, exam, and lab findings 9. Provides patients with general reproductive health maintenance, education, and counseling 10. Ensures complete and accurate medical documentation 11. Acts as a medical resource for health center staff 12. Participates in health center efforts to achieve established goals for productivity, with the goal of 3.0 visits per hour 13. Bills and codes patient visits appropriately 14. Participates in research studies conducted in the health center SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Successful completion of accredited Advanced Practice Clinician program. Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge/experience with Electronic Health Records/Electronic Practice Management systems. Knowledge of Microsoft Office Suite (Outlook, Word, Excel, and Power Point) highly desirable. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for health care operations and patient treatment. CERTIFICATES, LICENSES, REGISTRATIONS * Current California NP, PA, CNM or other Advanced Practice Clinician license. * Current California BRN Furnishing Number (if NP or CNM). * National Provider Identifier (NPI) number. * Current CPR certificate. * Must have reliable automobile transportation and a valid California Driver's License and insurance. OTHER SKILLS, ABILITIES, QUALIFICATIONS * Five or more years working as a Planned Parenthood Clinician preferred. * Experience in teaching or training preferred. * Leadership skills including vision, enthusiasm, common sense and a commitment to excellent customer service and the mission of Planned Parenthood. * Ability to demonstrate a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity. * Ability to maintain complete patient confidentiality at all times. * Maintains professional image through appropriate dress and manner. Treats other staff and patients with courtesy and respect at all times, under all circumstances. * Willingness to promote Planned Parenthood services and goals to clients, friends, and others in the community. * Ability to communicate effectively, make decisions & solve problems. * Excellent ability to think and act strategically. * Excellent attention to detail and follow up skills. * Excellent writing skills. * Ability to work independently and as a team member. * Willingness to travel to all PPNorCal centers. * Commitment to quality healthcare. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk, kneel, stoop, crouch or crawl. The employee will occasionally need to reach with hands & arms. The employee must occasionally lift and/or move up to 10 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $81.10 to $96.92 per hour, based on relevant professional years of experience. Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

Responsibilities

The Quality Assurance Clinician conducts medical record audits, reviews medical incident reports, and assesses clinical systems for compliance and improvement. They also support the maintenance of Epic documentation and collaborate with clinical leadership to enhance quality care.