Quality Assurance Coordinatior at Pensacola Habitat for Humanity Inc

Pensacola, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

2163.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collaboration, Research, Analysis, Data Evaluation, Organizational Skills, Confidentiality, Communication, Microsoft Office Suite, Quality Assurance, Compliance, Training Coordination, Problem Solving, Attention to Detail, Professionalism, Teamwork, Adaptability

Industry

Non-profit Organization Management

Description

Description Job Title: Quality Assurance Coordinator Department: Administration Supervisor: Director of Compliance and Operations Direct Reports: None FLSA Status: Non-Exempt Approval Date: November 2025 Pay Range: $18.27 - $21.63 p/hr. ($38,000 - $45,000) annualized) plus full benefit package (based on experience) ORGANIZATION OVERVIEW: Founded in 1981, Pensacola Habitat for Humanity is a non-profit, non-denominational, Christian ministry whose purpose is to improve communities through sustainable partnerships. Having built and renovated more than 1,400 homes, Pensacola Habitat seeks new and innovative ways to positively impact the community through various meaningful projects, including our Home Buyer and Community Development programs. Pensacola Habitat for Humanity offers unique financing opportunities to qualified applicants to provide affordable homeownership in Escambia and Santa Rosa counties. We are also the ONLY Habitat for Humanity affiliate who is also a NeighborWorks Charter Member. Pensacola Habitat is an affiliate of Habitat for Humanity International and follows HFHI’s non-proselytizing policy. Our mission: Seeking to put God’s love into action, Pensacola Habitat for Humanity brings people together to build homes, communities, and hope. Our vision: A world where everyone has a decent place to live. CORE VALUES: Hope: We provide a path to hope. Through empowerment and kindness, we encourage everyone to navigate challenges with a sense of purpose.?? Excellence in Service: We have a passion to provide service excellence in all we do. We are faith-inspired to serve as Christ would serve. We prioritize people first in our decisions and actions as we build homes, communities, and hope. Accountability: We are accountable to our customer, our community, and each other. We approach our mission and all decisions as responsible stewards, always acting with honesty, transparency, and good will. Respect: We are respectful in every interaction, serving all people with dignity, open minds, and open communication. Building trust builds a better organization. We treat everyone the way we want to be treated. Teamwork: We embrace teamwork. Collaboration is our driving force in service to others. We affirm hard work, great effort, and each job well done. No single person is bigger than the team or our desire to reach our mission. GENERAL DESCRIPTION: The Quality Assurance Coordinator supports Pensacola Habitat for Humanity’s mission by assisting the Director of Compliance and Operations to ensure the affiliate’s compliance with established governmental and organizational regulations, policies, and procedures and by assisting with tasks to help improve the quality, efficiency, and effectiveness of organizational functions among programs, construction, and the ReStore. This position also provides support for some board and committee related functions and will interact often with staff across all departments and may also work in conjunction with the senior leadership team and Board of Directors volunteers. CORE RESPONSIBILITIES: Commit to Pensacola Habitat for Humanity’s mission of building homes, community, and hope Assist with maintaining orderly paper and electronic records related to processes, policies, and procedures Assist with ensuring monthly, quarterly, and annual reporting requirements are completed in a timely manner Assist in developing standard operating procedures or instructions for departments or specific positions to capture process and procedure information in writing Assist with quality assurance checks and compliance related functions across programs and departments to identify potential issues that need to be resolved to improve internal communication and efficiency and to ensure compliance with established processes, procedures, and policies Assist in reviewing and updating policies and procedures and researching related materials Assist with tracking, coordinating, scheduling, and/or facilitating employee and board member training Assist with various board and committee meeting tasks to assist or in the absence of the Director of Operations and Compliance (preparing meeting packets; attending meetings and taking minutes; maintaining accurate files; etc.) Serve as primary backup for the Front Office Coordinator when needed Complete other duties as assigned to meet the needs of the organization Requirements KNOWLEDGE, SKILLS, AND ABILITIES: Ability to work collaboratively and respectfully with others, to promote cooperation and commitment within a team to achieve desired outcomes, and to cultivate a healthy workplace culture Ability to research, analyze, and interpret policies and regulations from a variety of sources and apply or adapt them to the organization’s internal policies and procedures Ability to gather, organize, and evaluate qualitative and quantitative data into a variety of written formats Ability to plan and carry out assigned tasks in an organized manner with limited intervention Ability to maintain a high level of confidentiality and to manage sensitive situations with professionalism and tact Professional, personal presentation and demeanor in all internal and external communications Clear, effective, and professional communication skills, both verbal and written, with internal and external stakeholders Ability to use Microsoft Office Suite effectively for everyday functions while also adapting easily to using other software and databases as needed EDUCATION AND EXPERIENCE: High school diploma or equivalent required Associate or bachelor’s degree from an accredited college or university preferred, with course of study related to business or public administration, program management, or related fields Three or more years of experience in a professional business setting preferred Prior experience working in a nonprofit or construction, banking, or other highly regulated industry preferred Prior experience with quality assurance, program evaluation, or compliance related work preferred High level of proficiency in Microsoft Office Suite required (Outlook, Word, Excel required; PowerPoint preferred) COMPETENCY MEASUREMENT: To perform the job successfully, an individual should demonstrate the following competencies: Complete normal duties promptly, accurately, and efficiently within established deadlines and with minimal supervision. Demonstrate attention to detail, accuracy, and thoroughness in general work product and in written and verbal communications. Adapt to changes in the work environment; manage and appropriately prioritize competing demands; react well under pressure; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Work respectfully, courteously, collaboratively, and with a positive, professional attitude at all times. Identify and resolve problems in a timely manner; gather and analyze data skillfully; seek guidance or direction internally or externally when needed. Follow instructions; respond to management direction; take responsibility for personal actions; keep commitments; commit to long hours of work, when necessary, to reach goals. Pursue training and development opportunities; demonstrate a willingness to learn new concepts and skills. Demonstrate dedication to operating ethically and professionally and maintaining confidentiality when needed. Meet federal, state, local, and organizational regulations, policies, and procedures requirements. Ensure high quality customer service and accurate response to internal and external inquiries and requests. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: This position is assigned to and performed primarily in Pensacola Habitat’s administrative office setting and may require sitting for long periods at a time. Frequent computer and telephone use, the ability to type, and the ability to effectively communicate by phone and email consistently throughout the day are required. On occasion, this employee may work offsite and perform other tasks that may require repetitive lifting of up to 25 lbs. Anticipated work schedule is full-time, Monday through Friday, but evening and weekend work may be required on occasion. Please note that this job description reflects the essential functions for this role but is not designed to be comprehensive and does not restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Pensacola Habitat for Humanity provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Responsibilities

The Quality Assurance Coordinator supports the mission of Pensacola Habitat for Humanity by assisting in compliance with regulations and improving organizational functions. This role involves maintaining records, ensuring reporting requirements are met, and assisting with quality assurance checks across departments.