JOB SUMMARY

Under the direct supervision of the Program Coordinator/988 & Tel Check, this position is responsible for the ongoing monitoring of the 988 Crisis Line quality assurance systems, ensuring the delivery of quality crisis line services and reporting on behalf of Family Counselling Centre.

SKILLS

• Must possess relevant experience working with vulnerable individuals.
• Must be fluent in English.
• Excellent oral, written, and interpersonal communications skills.
• Strong attention to detail, ensuring accuracy in reviewing documentation.
• Ability to work independently as well as part of a team focused on achieving quality objectives.
• Possess a valid negative Vulnerable Sector Police Check.

QUALIFICATIONS

• Completed or in the process of completing post-secondary program in a related human/social services field or equivalent experience.
  The Family Counselling Centre is committed to being an inclusive employer and welcomes applications from qualified individuals including persons of all genders and sexual orientations, persons with disabilities, Indigenous persons, and members of visible minorities.
  Family Counselling Centre is committed to providing accommodations for persons with disabilities. If you require an accommodation during the recruitment process, please contact our Human Resources. This document is available in an alternate format, upon request, to accommodate individuals with a disability.
  We appreciate all candidates for their interest, only those selected for an interview will be contacted.
  Please send your cover letter and resume to: chantale.roache@familycounsellingctr.com by July 23rd, 2025.
  Job Types: Full-time, Permanent
  Pay: $52,223.86-$69,484.47 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday

Education:

• DCS / DEC (required)

Location:

• Sarnia, ON (required)

Work Location: In person
Application deadline: 2025-07-2

• Review call reports and conduct quality reviews to identify emerging issues and compare notes for accuracy.
• Ensure calls are following policies and procedures set out by Family Counselling Centre and Standard Operating Procedures in place.
• Provide written feedback, request edits from Responders as needed.
• Communicate to the Program Coordinator/988 & Tel Check of any ongoing non-compliance issues.
• Ensure program standards and requirements are met.
• Maintain related records and statistics and produce reports as required.
• Maintain confidentiality of each caller.
• Participate in professional development opportunities as required. This will be done within the financial restraint of the Program and in consultation with the Program Manager.
• Provide ongoing support to Crisis Line staff as needed.
• Complete any additional duties not outlined above, as deemed necessary by the Program Coordinator and/or Program Manager.