Description:
Job Title: Quality Assurance Coordinator
Location: Chicago Job Type: Full-Time
Reports to: Director, Quality Assurance | Direct Reports: none

ABOUT US:

God Restoring Order (GRO) Community is a mental healthcare provider that specializes in
trauma recovery services for males of color ages 5 and up. GRO services are grounded in an
understanding of the neurological, biological and psychological effects of trauma. GRO services
include mental health and wellness, stress management, and community outreach.

POSITION SUMMARY:

We are seeking a detail-oriented, organized, and collaborative Quality Assurance Coordinator to
support the effective movement of clients through our mental health therapy pipeline. This
position plays a critical role in ensuring timely service delivery, proper documentation, and
overall quality compliance within our behavioral health programs. You will work closely with
clinical and administrative teams to help us maintain high standards of care and client
satisfaction.

QUALIFICATIONS:

? Bachelor’s degree obtained in Public Health, Psychology, Health
Administration, or related field required
? 1 - 2 years of experience in quality assurance, administrative coordination/clinical
operations, or behavioral health services
? Proficiency in EHR systems and Google Workspace (Sheets, Docs, Drive)
? Passionate about community and uplifting and supporting vulnerable community members
? Self-motivated for excellence

PREFERRED QUALIFICATIONS:

? Experience working with Medicaid-funded mental health programs
? Knowledge of HIPAA and clinical documentation standards
? Familiarity with client assessments and outcomes tracking
? Call-Center Experienc

? Monitor and track client movement through the intake, psychiatric, and therapy service
pipeline
? Ensure timely and accurate completion of clinical assessments and surveys.
? Perform chart audits to ensure documentation is complete and Medicaid compliant
? Support internal quality assurance reviews and follow-up processes
? Collaborate with the Psychiatry and Clinical departments to identify and resolve
bottlenecks
? Enter and maintain data in organizational spreadsheets and dashboards
? Participate in weekly check-ins and contribute to departmental process improvements
? Other tasks as assigned based on needs of organization and department