Job Title: Quality Assurance Coordinator
Location: Ocala, FL
Company: Radiology Associates of Ocala
Employment Type: Full-Time

ABOUT US:

Radiology Associates of Ocala is a trusted leader in diagnostic imaging and is proud to be recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to providing high-quality, state-of-the-art imaging services in a warm, patient-centered environment. Our team is at the core of our success—we foster a culture where employees feel valued, supported, and empowered to grow in their careers. Join us and be part of a collaborative, purpose-driven team making a real impact in our community through innovative healthcare.

POSITION SUMMARY:

We are seeking a full-time Quality Assurance (QA) Coordinator to join our busy Women’s Imaging Center in Ocala, FL. In this role, you will be responsible for preparing, coordinating, and scheduling callback procedures. The ideal candidate will ensure that patient exams are properly followed up on, and all records are closed in accordance with RAO procedures and MQSA guidelines.

PREFERRED QUALIFICATIONS:

• Certified Medical Assistant (preferred)
• Minimum 1 year of experience in a customer service setting
• Minimum 1 year of administrative experience in a healthcare environment

• Contact patients in need of follow-up procedures and schedule return appointments in a timely manner.
• Document all patient contact and prepare necessary documentation for radiologist review.
• Coordinate with referring clinicians and surgeons to confirm compliance and consultations.
• Monitor and ensure timely closure of all problem case records per MQSA compliance.
• Provide clear, concise written and verbal instructions to patients regarding procedures.
• Obtain proper orders from referring providers and verify anticoagulant usage in biopsy patients according to protocol.