SERVICE > GLOBAL SERVICE OPERATIONS > CONTRACT EXCELLENCE DEPARTMENT CSE

The Quality Assurance Contract Coordinator is important for maintaining and improving the quality of work within the Contract Management team. This position focuses on ensuring process consistency, identifying areas for improvement, and optimizing workflows to enhance service quality.

QUALIFICATIONS

• Bachelor’s degree in business, economics, law, finance, or a related field
• Fluent English
• Solid analytical skills, including the ability to identify root cause, draw actionable conclusions, and implement solutions
• Practical experience in problem-solving, with a focus on process improvement and quality assurance
• Familiarity with the processes and structure of a Contract Management department is beneficial
• Prior experience in a corporate business administration environment will be beneficial
• Proficient in MS Office, especially with a focus on Excel. Familiarity with SAP and Salesforce systems

• Quality Verification: Oversee the accuracy and consistency of tasks completed by the team, ensuring alignment with process maps, instructions, and quality standards
• Process Optimization: Identify inefficiencies and discrepancies in task execution processes between teams and recommend actionable improvements to unify and streamline operations
• Reporting and Analysis: Create and verify detailed reports, focusing on quality parameters, process deviations, and improvement opportunities
• Service Quality Stabilization and Maintenance: Support the stabilization and maintenance of quality processes in line with the organizational approach to service quality
• Regional Coordination: Supervise the preparation and quality of summaries and reports provided to regional teams, ensuring they meet mutually established standards
• Escalation Support: Act as a point of contact (SME) for escalations, supporting the direct supervisor in resolving critical issues and ensuring service continuity